Email Problems after loading 5.0.94.0

Discussion in 'ESET Smart Security' started by fatprop, Nov 17, 2011.

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  1. fatprop

    fatprop Registered Member

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    Running 5.0.94.0 on a Windows 7 Professional SP1 x64 system, with Outlook 2010 (32 bit version).

    I can't download any email with an attachment more than about 1MB - outlook just times out with an error. Shutting down protection lets me download everything.

    Guys, with problems like this I think you should have kept the Beta label on this for some time. Not good enough for a major release, this is a fundamental problem.
     
  2. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    That's odd. I regularly download 10-20MB attachments with Microsoft Outlook 2010 (x86) under Microsoft Windows 7 SP1 x86 with no problem.

    Can you tell us a little bit more about your mail and networking configuration? Perhaps there is something there that is a contributing factor.

    Regards,

    Aryeh Goretsky
     
  3. Cudni

    Cudni Global Moderator

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    Also what is the exact error message in Outlook
     
  4. fatprop

    fatprop Registered Member

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    Outlook error message below:

    Task 'xxxxxxxxxxxx - Receiving' reported error (0x8004210A) : 'The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

    After disabling protection & firewall, Outlook processes the download as normal (2 x 7mb attachments)

    Networking configuration is quite standard, via wifi or wired connection to Modem/router. Email is hosted at a commercial hosting provider, and I have not had any previous issues with large attachments
     
  5. automationstation

    automationstation Registered Member

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    I am having the same problems on 2 client machines... any large attachments are blocked by ESET... if you turn off protection, Outlook 2007 can get the mail without issue. So I know ESET is controlling this.

    Any suggestions on how to fix? If I turn off POP3 scanning it fixes the problem, but defeats my security.
     
  6. Marcos

    Marcos Eset Staff Account

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    What about increasing the timeout for server connections from 30 seconds to, let's say, 60 seconds in the Outlook account setup ?
     
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