Email notification fails

Discussion in 'Acronis True Image Product Line' started by comvision, Jun 1, 2006.

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  1. comvision

    comvision Registered Member

    Jun 1, 2006
    All attempts to get email notification options to function have failed.

    I'm using Windows 2000 server. I have confirmed the SMTP details but the 'test' feature always fails.

    Are there any other requirements of the server. It is a standard PDC installation and there are no other applications apart from small apps such as Acrobat Reader, WinZip and so on.

    We do have AdAware and McAfee installed but I have them on my workstation as well - where all email functionality works fine.
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello comvision,

    Thank you for choosing Acronis Remote Server Backup Software.

    Please know if your SMTP server does not required authorization a possible workaround is to use no user name and no password (leave these fields blank).

    Please also try to put e-mail address in <> (e.g. <>).

    If the issue persists, please create a screen shot of the notification settings. Could you please clarify if you received error message when trying to send e-mail notification? If so, please also create a screen shot of this error message. Then submit a request for technical support. Attach all the collected files. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Aleksandr Isakov
    Last edited: Jun 4, 2006
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