EMail Error Message

Discussion in 'NOD32 version 2 Forum' started by Kendrite, Jan 15, 2005.

Thread Status:
Not open for further replies.
  1. Kendrite

    Kendrite Registered Member

    Joined:
    Jan 15, 2005
    Posts:
    4
    Hello,

    I've recently noticed that when I receive emails I receive the following error message as a footnote:

    This message was checked by NOD32 antivirus system.
    part000.txt - decompression was not completed, check the amount of free memory and disk space

    I don't think I've changed anything and doubt memory is an issue (1Gb DDR & 120Gb Hdd ~80% free). Does anyone know if this means my emails aren't getting scanned and if there is a simple fix for it? Guess I can always do a clean install if I have too...

    Thanks in advance.

    David
     
  2. ronjor

    ronjor Global Moderator

    Joined:
    Jul 21, 2003
    Posts:
    57,729
    Location:
    Texas
    David

    Welcome to Wilders.

    I haven't seen that question here. Do you get that on every email you receive?
    Also, do you have list all files checked in the Imon, setup, miscellaneous setup?
     
  3. Kendrite

    Kendrite Registered Member

    Joined:
    Jan 15, 2005
    Posts:
    4
    Yes, I've been getting it on each message for the last ten days or so. If there is more than one attatchment with the message I get this type of thing:

    __________ NOD32 1.960 (20041229) Information __________

    This message was checked by NOD32 antivirus system.
    part000.txt - decompression was not completed, check the amount of free memory and disk space
    MVI_0002.AVI - decompression was not completed, check the amount of free memory and disk space

    I do not have System: List all files checked. Should I tick this and see if it makes a difference?

    David
     
  4. ronjor

    ronjor Global Moderator

    Joined:
    Jul 21, 2003
    Posts:
    57,729
    Location:
    Texas
    No need to check that if it is unchecked.

    Those are large multimedia files I suppose. And this happens with regular email as well?
     
  5. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    Getting that error indicates that the system TEMP and TMP variables most likely point to directories which do not actually exist on the disk. To check this, right-click the My computer icon, select Properties and in the Advanced tab click the Environment variables button. The system variables appear in the lower pane. If they appear OK, try changing them to, e.g. c:\windows\temp (be sure this directory exists).
     
  6. Kendrite

    Kendrite Registered Member

    Joined:
    Jan 15, 2005
    Posts:
    4
    Yeah, it happs when I just receive text emails too. Eg:

    __________ NOD32 1.960 (20041229) Information __________

    This message was checked by NOD32 antivirus system.
    part000.txt - decompression was not completed, check the amount of free memory and disk space

    I tried following Macro's instructions but got a bit lost. I understyand what he is saying and there seem to be temp directories in the environmental vaiables section. Would it just be easier for me to do a fresh install??
     
  7. Blackspear

    Blackspear Global Moderator

    Joined:
    Dec 2, 2002
    Posts:
    15,115
    Location:
    Gold Coast, Queensland, Australia
    See the following screen shot.

    Cheers :D
     

    Attached Files:

  8. Kendrite

    Kendrite Registered Member

    Joined:
    Jan 15, 2005
    Posts:
    4
    Wow, that was very thorough. Both the folders were in the enviromental variables but it looks as though my temp directory was deleted from my Windows folder. I've created a new one and now it's working like normal again.

    Thanks for all the help guys, it's really appreciated.

    David
     
  9. Blackspear

    Blackspear Global Moderator

    Joined:
    Dec 2, 2002
    Posts:
    15,115
    Location:
    Gold Coast, Queensland, Australia
    Good to see, and thanks for reporting back, as it helps us all to learn.

    Cheers :D
     
Thread Status:
Not open for further replies.