Email backup

Discussion in 'Acronis True Image Product Line' started by Raevmi, Sep 6, 2007.

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  1. Raevmi

    Raevmi Registered Member

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    I have a little problem with the backup of my Outlook.
    Because I had a little problem with my PC I did a full baclup of my E-mail 07-09.
    Then I restore the full backup of my pc from 26-08.
    When the restore was ready I started up my pc en did the recovery for my email What I saw is that Acronis did not recovered my e-mails.
    The newest e-mail was from 26-08. Why Acronis did not recovered my e-mails? I'm using Vista with Outlook 2007
     
  2. Thamuz

    Thamuz Registered Member

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    Did it restore the PST?
     
  3. Raevmi

    Raevmi Registered Member

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    No it did not.
    Only when I recover a full backup of my drive it recovers my pst file
     
  4. Thamuz

    Thamuz Registered Member

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    What version of ATI are you using?
     
  5. Raevmi

    Raevmi Registered Member

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    The version is 10.4942
     
  6. Thamuz

    Thamuz Registered Member

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    You should be able to explore the backup image, browse to the location of the PST and copy it to your hard drive somewhere.
     
  7. Raevmi

    Raevmi Registered Member

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    Ok I browse to the location where normaly you expect a pst file .
    Like

    C:\Users\User\AppData\Local\Microsoft\Outlook\

    But when I go there the first what I see is a folder Contacts and no AppData

    C:\Users\User\Contacts\ so I can not find pst file
     
  8. Thamuz

    Thamuz Registered Member

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    Is the folder hidden?

    Turn on "Show hidden files and folders" in Windows Explorer:

    Tools > Folder Options > 'View' tab > Advanced settings > "Hidden files and folders > Show hidden files and folders
     
  9. Raevmi

    Raevmi Registered Member

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    Yes I did that already but I still can't see the folder and there is no pst file.
    When I explore my full backup of my C: drive I can navigate into C:\Users\User\AppData\Local\Microsoft\Outlook\ and there is a pst file.
    It's little weard.
     
  10. Thamuz

    Thamuz Registered Member

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    What Operating System are you running?

    Are you running Outlook or Outllok Express?
     
  11. Raevmi

    Raevmi Registered Member

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    I'm using Vista en Outlook 2007
     
  12. Thamuz

    Thamuz Registered Member

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    When you do your file and folder based backups is your Outlook open or closed?
     
  13. MudCrab

    MudCrab Imaging Specialist

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    Raevmi and Thamuz,

    Outlook 2007 is not supported by TI 10 yet. Acronis Support has said in other posts that they plan to add other apps, but (as usual) there is no date as to when this will be.

    In my Vista/Office 2007 setup, my PST file is located in C:\Users\Paul\AppData\Local\Microsoft\Outlook

    If you can't find it there, it may be somewhere else. Try an Advanced Search for all *.PST files and include hidden and system files.

    outlook2007_pst_search.jpg

    However, if the PST file is in the standard location when you browse the backup image, then there is probably something else not set right to let you see it on your computer.
     
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