EjectUSB FP

Discussion in 'Prevx Releases' started by raven211, May 30, 2010.

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  1. raven211

    raven211 Registered Member

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  2. Triple Helix

    Triple Helix Webroot Product Advisor

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  3. raven211

    raven211 Registered Member

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    I'll just reply to this one... that's a lot of hassle to just fix simple FPs. Why not just make a section for FPs here? Doesn't have to be a single thread.
     
  4. Triple Helix

    Triple Helix Webroot Product Advisor

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    They had a thread and it was abused and they want us users to send it to them Directly now, that's the reason for the sticky!

    Sorry but it's there rules!

    TH
     
    Last edited: May 30, 2010
  5. raven211

    raven211 Registered Member

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    Understood. So... does the built-in feature to report a file as a FP after a manual scan actually send a FP report to Prevx HQ?
     
  6. Page42

    Page42 Registered Member

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    It was abused by a few and used by many. A good moderator can (and should) delete the abuse with ease. There are lots of reasons why a false positive thread is needed, but the best one that comes to my mind is, it is a place for all users to quickly check to see if what is happening on their machine is happening to others as well! This is what I miss about the decision to discontinue the false positive thread.
     
  7. Triple Helix

    Triple Helix Webroot Product Advisor

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    Yes it does but to get it fixed faster the best way is to send them a scan log!

    TH
     
    Last edited: May 30, 2010
  8. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Yes exactly :) FPs are reported centrally from the product but not fixed automatically. If you want a FP fixed quickly, please send it to report@prevxresearch.com

    The alternative best way to report a FP is to use our support inbox - already many users report issues to multiple different places so requiring FPs to only be sent to us via email or the inbox directly simplifies reporting and reduces unnecessary effort.
     
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