EGUI 50%

Discussion in 'ESET NOD32 Antivirus' started by Fidelius, Dec 10, 2012.

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  1. Fidelius

    Fidelius Registered Member

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  2. Marcos

    Marcos Eset Staff Account

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    Please contact Customer care. A dump of egui.exe will be needed to determine the cause.
     
  3. Fidelius

    Fidelius Registered Member

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    How do I do a dump of EGUI ?
     
  4. Janus

    Janus Registered Member

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    Hello Fidelius

    If I remember right, you can create a dump this way. When the issue occurs, then find egui.exe in the Task Manager. Right click on egui.exe and from the context menu choose create dump file.When it has created the dump file it will tell you were it has placed the file.

    Regards , Janus
     
    Last edited: Dec 12, 2012
  5. Fidelius

    Fidelius Registered Member

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    I use windows xp. When I right click in the task manager, there is no drop down menu for creating a dump. I see define priority, kill process, define affinity.
     
  6. Janus

    Janus Registered Member

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    Hello Fidelius

    So sorry...my bad..I am sitting behind windows 8 and I obviously went on autopilot, you wrote xp in your first post. Hope you can use this instead : Generating a memory dump file

    Regards, Janus
     
    Last edited: Dec 13, 2012
  7. Fidelius

    Fidelius Registered Member

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    I use a workaround. I kill the process egui then I start again "Eset nod32 antivirus" in order to have the small gree icon.
    The dump generates nothing but I will take a closer look about this feature.
     
  8. Fidelius

    Fidelius Registered Member

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    I have more usefull informations now.
    The event viewer, System, of windows xp pro x64 says this when EGUI.EXE is always at 50% :
    *********************************************************
    Type de l'événement*: Erreur
    Source de l'événement*: Service Control Manager
    Catégorie de l'événement*: Aucun
    ID de l'événement*: 7031
    Date*: 10/01/2013
    Heure*: 19:40:44
    Utilisateur*: N/A
    Description*:
    Le service ESET Service s'est terminé de manière inattendue. Ceci s'est produit 1 fois. L'action corrective suivante va être effectuée dans 0 millisecondes*: Redémarrer le service.
    ********************************************************
    ---> The 2 messages say the same thing. ID of the event : 7031
    In short it says : "error, the ESET service stopped in an unexpected way. This happened one time. The following action will be done in 0 millisecond : Restart the service".

    Moreover, Eset Nod32 v 5.2.15.1 has generated a memory dump file called "ESET_50EF0B21.dmp" at the same time and date this error occured (size 160 KB).
    Its location is : C:\Documents and Settings\All Users\Application Data\ESET\ESET NOD32 Antivirus\Diagnostics
    What do I do now ?
     
    Last edited: Jan 10, 2013
  9. Marcos

    Marcos Eset Staff Account

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    It's important to submit any dumps from ekrn crashes to ESET. If there are more recent dmp files in the Diagnostics folders, compress them, create a SysInspector log and add it to the archive, upload the archive to a safe location and PM me the download link.
     
  10. Fidelius

    Fidelius Registered Member

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    Done, check your PM.
     
  11. Fidelius

    Fidelius Registered Member

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    Just to say that the same problem has occured again with version 6.0.306.3 after playing a 3D game. This time, the event viewer of Windows XP pro x64 did not show an error message and Nod32 v6 did not generate any dump file.
     
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