Echo 9.7.8206 Installation was interrupted...Acronis True Image Echo Workstation

Discussion in 'Acronis True Image Product Line' started by qqq, Jun 26, 2009.

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  1. qqq

    qqq Registered Member

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    Trying to upgrade to Echo 9.7.8206 from Workstation 9.1.3887 on XP SP3. Receiving error of: "The installation was interrupted before Acronis True Image Echo Workstation could be installed. You need to restart the installer and try again."

    I'm able to reload & uninstall Workstation 9.1.3887 just fine but not Echo. I've gone through most of the threads on this issue:
    -uninstalled all spyware & antivirus software - no firewalls exist - ran CCleaner to rid temporary files - tried installing under Administrator - reinstalled Windows installer - completed the full manual registry uninstall - and a other steps too numerous to mention. What are the next steps in troubleshooting this?
     
  2. bodgy

    bodgy Registered Member

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    Have you included deleting all temporary files in the hidden C:\Documents and Settings\your_log_on\Local Settings folder?
     
  3. qqq

    qqq Registered Member

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    More times than I care to admit - thanks
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello qqq,

    Thank you for using Acronis True Image Echo Workstation

    If the issue still persists use the following KB article to manually uninstall Acronis True Image Echo Workstation.

    Let us know if the issue persists.

    Best regards,
    --
    Dmitry Nikolaev
     
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