EAVBE 4.0 - problem with USB drives - need help please

Discussion in 'ESET NOD32 Antivirus' started by jimwillsher, Apr 2, 2009.

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  1. jimwillsher

    jimwillsher Registered Member

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    Posts:
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    Hi all,

    We backup our SBS2003 server to USB drives, and the full backup is around 142GB. We do this daily.

    Over the last few weeks we've experienced a high number of fails, and I'd assumed it was a problem with the USB drives. However, I now think it's ESET 4.0 (.314 and .417).

    Today I tried several attempts at copying a large (100GB) file to a USB drive. Each time it failed, after a few minutes. When it fails the USB drive disappears momentarily from Explorer, and the copy says "The device is not ready". So I then disabled checking of "removable drives" and it still fails, with the same error.

    I have now disabled realtime protection on the server, and I've successfully copied 5 100GB files with no issues.

    Given that I'm using "Default" file extensions, and I've got "Removable drives", "Scan on Open" and "Scan on Create" all disabled, and it fails, yet disabling RT Protection works, can anyone else suggest what to disable?


    Please help, we're almost out of ideas. And dare I say it, this worked fine with 3.0.684.

    Many thanks,



    Jim
     
  2. BedreAntivirus

    BedreAntivirus Registered Member

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    Mar 11, 2008
    Posts:
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    did you try to exclude the drive?
     
  3. jimwillsher

    jimwillsher Registered Member

    Joined:
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    Posts:
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    Yes I did. Last night the scheduled backup began at 11:00PM. it failed at 11:09. Same error as normal. Yet if I switch of realtime protection, it works fine.

    I have all the right exclusions for a server.

    Help!


    Jim

    Code:
    
    02/04/2009 23:00
    -------------------------------
    Date: 02/04/2009
    Time: 23:00
    User: SYSTEM
    -------------------------------
    
    Backup Runner started.
    Launching NTBackup: ntbackup.exe backup "@C:\Program Files\Microsoft Windows Small Business Server\Backup\Small Business Backup Script.bks" /d "SBS Backup created on 02/04/2009 at 23:00" /v:yes /r:no /rs:no /hc:off /m normal /j "Small Business Server Backup Job" /l:s /f "D:\Backup Files\Small Business Server Backup (02).bkf" /UM
    NTBACKUP LOG FILE: C:\Documents and Settings\SBS Backup User\Local Settings\Application Data\Microsoft\Windows NT\NTBackup\data\backup02.log
    =====================<BEGIN NTBACKUP LOG FILE>=====================
    Backup Status
    Operation: Backup
    Active backup destination: File
    Media name: "Small Business Server Backup (02).bkf created 02/04/2009 at 23:00"
    
    Volume shadow copy creation: Attempt 1.
    Backup (via shadow copy) of "C: "
    Backup set #1 on media #1
    Backup description: "SBS Backup created on 02/04/2009 at 23:00"
    Media name: "Small Business Server Backup (02).bkf created 02/04/2009 at 23:00"
    
    Backup Type: Normal
    
    Backup started on 02/04/2009 at 23:03.
    
    Error: An inconsistency was encountered in the requested backup file.
    The operation was ended.
    Backup completed on 02/04/2009 at 23:09.
    Directories: 2
    Files: 10
    Bytes: 7,809,420,336
    Time:  5 minutes and  33 seconds
    
    Error: C: is not a valid drive, or you do not have access.
    
    
    Error: An inconsistency was encountered in the requested backup file.
    
    Error: TCSERVER\Microsoft Information Store\First Storage Group is not a valid drive, or you do not have access.
    
    
    Error: An inconsistency was encountered in the requested backup file.
    
    ----------------------
    
    The operation did not successfully complete.
    
    ----------------------
    
    =======================<END NTBACKUP LOG FILE>=====================
    NTBackup finished the backup with errors.
    
    For more information about failed backups, see the article on troubleshooting your backup at the following Web page: http://go.microsoft.com/fwlink/?LinkId=18414
    
    Backup ended at 02 April 2009 23:09
    Backup Runner finished.
    
    
     
  4. jimwillsher

    jimwillsher Registered Member

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    Posts:
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    I've reverted back to 3.0.684 on the server. And surprise surprise, we're back to successful backups.

    That's now two servers where I've rolled back to 3.0.684, both for different reasons. Ho-hum.....


    Jim
     
  5. pain4gain

    pain4gain Registered Member

    Joined:
    Feb 8, 2007
    Posts:
    54
    Too late now but if you ever decide to reinstall 4.0 apply these settings and exclude the backup software from being scanned.


    What are the recommended settings for an ESET security solution installed on a server? (4.0)
    http://kb.eset.com/esetkb/index?page=content&id=SOLN2144

    How do I exclude certain files or folders from real-time scanning? (4.0)
    http://kb.eset.com/esetkb/index?page=content&id=SOLN2153


    How do I exclude certain files or folders from the On-demand scanner? (4.0)
    http://kb.eset.com/esetkb/index?page=content&id=SOLN2152
     
  6. jimwillsher

    jimwillsher Registered Member

    Joined:
    Mar 4, 2009
    Posts:
    668
    Many thanks for the post, but unfortunately they are already excluded.


    Jim
     
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