E006403EE Error while creating a task script

Discussion in 'Acronis True Image Product Line' started by Kristi, Nov 13, 2006.

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  1. Kristi

    Kristi Registered Member

    Joined:
    Jul 5, 2004
    Posts:
    10
    I have Windows XP Professional and Acronis True Image Home version 9.0 (build 3677).

    I finally decided to download Windows SP2 today. Before installing SP2, I ran my virus scans, Windows error checking, defrag using Diskeeper, and did an entire disk contents Acronis backup.

    After installing SP2 and the Windows updates, I ran Windows error checking and Diskeeper defrag. I could not make an entire disk contents Acronis backup because of the following error message:
    E006403EE Error while creating a task script
    Cannot create the task script, a possible reason might be bad sectors on your hard drive or your hard disk is write-protected.
    OK

    I am sure that SP2 or the Windows updates had something to do with the error message.

    Any suggestions on how I can do a full backup?
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Kristi,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    Please note that most probably installation of Windows updates made some changes in Windows registry that prevent Acronis True Image form functional properly. Therefore, I would recommend that you uninstall Acronis True Image via Start -> Control Panel -> Add or Remove Programs -> Acronis True Image and then install the latest build 3677 once again.

    Please also download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    If the issue persists, please enable logging by SnapAPI program, reproduce the program failure and send us the "snapapi.log" file which is located at C:\. You can also use Windows Search tool (available in Start menu) to find this file. Also create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Aleksandr Isakov
     
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