E0007021 Error .. has this problem been resolved?

Discussion in 'Acronis True Image Product Line' started by bluesnf, Oct 14, 2004.

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  1. bluesnf

    bluesnf Registered Member

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    I have trying to find the best program to use at our office. I like the functionality of TI ... but I have been getting this error E00070021 corrupt drive, or programs using the drive ... if I try to do a backup off the boot disk .. I get an error stating drive D (the destination of the backup) is read only .. however I have checked this several times .. and drive D is in fact not read only ..

    I know this problem has been addressed before .. but I have not seen an answer to solve this problem ...
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello bluesnf,

    Can you please clarify the version of Acronis True Image you were using when the "read only drive" problem was present? The thing is that Acronis True Image 6.0 allows only to read from NTFS partitions.

    Also the problem with the E00070021 error message requires additional diagnostics. Please contact support@acronis.com.

    Thank you.

    --
    Best regards,
    Andrew Berezovsky

    Acronis, Inc.
    395 Oyster Point Blvd., Suite 213
    South San Francisco, CA 94080 USA
    http://www.acronis.com/

    Acronis support department
    e-mail: support@acronis.com

    Acronis... compute with confidence
     
  3. NannyNine

    NannyNine Registered Member

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    Nov 11, 2004
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    Hate to add to the bad news but..I just purchased the upgrade from Acronis 6 to 8 today. Previously I didn't have any problems using Acronis True Image, however now that I've upgraded I have the following error:

    E00070021: Cannot create the image of the logical drive C because it is currently in use by running applications or the logical drive contains bad sectors. :'(

    Running Acronis True Image 8.0.774
    O/S: Windows XP SP2
    Logical Drive being backed up: C Format: NTSF
    Purchased upgraded version online so I don't have True Image 8 CD
    I have my original TI 6.0 Boot CD and TI 8.0 Bootable Rescue CD

    I do not want to create the backup booting from a CD since the product is advertised to work through Windows otherwise I would have purchased another product.

    Any other recommendations? Suggestions? I can provide additional information if needed.

    Hoping I can have this problem resolved before the weekend.

    Thanks much, in advance!
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello NannyNine,

    Thank you for using Acronis True Image (http://www.acronis.com/products/trueimage/).

    We are really sorry for the inconveniences.

    Can you please confirm that Acronis True Image 6.0 works fine on your system and Acronis True Image 8.0 pops up the described error message?

    Please do the following:

    1) Please download Acronis Report utility available at http://www.acronis.com/files/support/AcronisReport.exe and run it, create a report and send it to us. This would provide us with detailed information on the hard disk partition structure.

    2) - Open Start\Programs\Accessories\System Tools\System Information;
    - Select the System Information item;
    - Choose the Save As System Information File option in the File menu (or Action under Windows 2000);
    - Send us the saved file.

    Please send this files to support@acronis.com and send me a private message with your email address from which you have contacted support@acronis.com. It will speed up the process.

    Thank you.
     
  5. NTI

    NTI Guest

    I'm getting this same error message. Has there been a resolution figured out? Is there something else I should do to get support on this? Thanks much!
     
  6. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello NTI,

    Thank you for choosing Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

    We are really sorry for the inconveniences.

    Please send the diagnostic info mentioned above to support@acronis.com along with the link to this thread. If you don't get any response within 48 hours please let me know your Acronis request # which will be sent to you in autoreply. I will find out the reason for the delay.

    Thank you.
    --
    Ilya Toytman
     
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