E00040004: Disk is full

Hello all!

I am getting this "disk is full" error message when I try to backup files onto DVD-R or DVD+R. In the past I was able to backup an image of a disk onto DVD-R discs. But now when I try to back up specific folders, I get the above error message. CD-R discs works fine. I am using a SATA DVD burner. I am backing up from a RAID 0 disk configuration.

Any thoughts?

Thank you!

Bob Graham

 

Hello TheGeek,

Thank you for choosing Acronis Disk Backup Software.

We are sorry for the delayed response.

Please make sure you use the latest build of the respective version of Acronis True Image. To get access to updates you should first register your software.

Please also try clearing Windows temp folders and Windows recycle bin.

Please make sure you are using blank unformatted media.
Please also try the following workaround: right-click on the DVD drive in "My Computer" window, choose "Properties", open "Recording" tab and uncheck "Enable CD recording on this drive".

If the issue persists, please collect some information to let us investigate it thoroughly:

To obtain CD Recorder log, please proceed as follows:
- Run regedit from Start -> Run;
- Open HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\DebugLogs registry key;
- Please create the folder DebugLogs if it does not exist yet;
- Add cdrecord value (Type: DWORD; Data: 1);
- Please reproduce the problem;
The cdrecord.log will be created in Documents and Settings\All Users\Application Data\Acronis\DebugLogs folder.

Please also collect the application log of the operation:
- run the program;
- select Show log on the toolbar or from the Tools menu;
- select the log with error messages;
- click "Save the log entry to file" (the diskette icon).

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Marat Setdikov