E000101F4: Unable to open (initialize) computer

Discussion in 'Acronis True Image Product Line' started by dlindner, Jan 24, 2008.

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  1. dlindner

    dlindner Registered Member

    Joined:
    Jun 13, 2006
    Posts:
    7
    Acronis True Image Management Console® (build 8,018
    Acronis True Image Agent 9.5.8018


    We attempted to run an Acronis backup that failed with the following error:
    Error (Code) 1,024 (0x10400)
    Child process has exited with code 1

    Now when we try to start a backup job or edit a pre-existing job on a Windows 2000 SP4 server using the Management console, we receive this
    error:

    E000101F4: Unable to open (initialize) computer

    Unable to connect to agent because it's fdisk module already used (0x100154)
    Tag = 0xA624C101110EDA33

    error2.jpg

    This is a production server that cannot be rebooted at this time. I'd like to know what the error means and what to do about it.

    Thank you
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello dlindner,

    Thank you for using Acronis Corporate Disk Backup software

    Could you please try to restart Management Console and Agent and check if the issue still exist.

    You've restarted it but issue is not fixed then could you please submit a request for technical support. Attach full log with this error messaged and the related information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you
    --
    Michael Levchenko
     
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