E000101F4: Application module error

Hello,

I have Acronis Enterprise 9.1. The Console is running off a Windows 2003 server. When we remote into other Windows PCs, Acronis works fine. However when we remote into one of our Linux Fedora Core 5 PCs, we get the E000101F4: Application module error.

First I ran the dkms command to compile the snappit26. My command was

Code:

dkms build -m snapapi26 -v 0.7.5 --arch i686 --config /boot/config-2.6.18-1.2257.fc5smp --kernelsourcedir /usr/src/kernels/linux-2.6.18

the build turned out fine, and then I ran the install and the install ran fine.

I then ran ./AcronisTrueImageAgentLinuxEnterprise.i686 and Acronis installed fine.

Then I ran the console and connect to my Linux PC fine. However when I choose to Backup, and then select "The entire disk contents or individual partition" I get the E000101F4: Application module error.

Please help! It seemed that all the installations went without a hitch!

 

When I use

insmod snapapi26.ko

in the /lib/modules/2.6.18-1.2257.fc5smp/kernel/drivers/block/ directory, I get this error.

"insmod: error inserting 'snapapi26.ko': -1 Unknown symbol in module"

When I do a dmesg > dmesg.txt, the text reads as:

"Linux version 2.6.18-1.2257.fc5smp (brewbuilder@ls20-bc1-14.build.redhat.com) (gcc version 4.1.1 20060525 (Red Hat 4.1.1-1)) #1 SMP Fri Dec 15 16:33:51 EST 2006
BIOS-provided physical RAM map:
BIOS-e820: 0000000000000000 - 00000000000a0000 (usable)
BIOS-e820: 0000000000100000 - 000000007fff0000 (usable)
BIOS-e820: 000000007fff0000 - 000000007fffec00 (ACPI data)
BIOS-e820: 000000007fffec00 - 000000007ffff000 (reserved)
BIOS-e820: 00000000fec00000 - 00000000fec10000 (reserved)
BIOS-e820: 00000000fee00000 - 00000000fee10000 (reserved)
BIOS-e820: 00000000fff00000 - 0000000100000000 (reserved)
1151MB HIGHMEM available.
896MB LOWMEM available.
found SMP MP-table at 000fe710
Using x86 segment limits to approximate NX protection
On node 0 totalpages: 524272
DMA zone: 4096 pages, LIFO batch:0
Normal zone: 225280 pages, LIFO batch:31
HighMem zone: 294896 pages, LIFO batch:31
DMI 2.3 present.
Using APIC driver default
ACPI: RSDP (v000 DELL ) @ 0x000fdc60
ACPI: RSDT (v001 DELL PE1650 0x00000001 MSFT 0x0100000a) @ 0x000fdc74
ACPI: FADT (v001 DELL PE1650 0x00000001 MSFT 0x0100000a) @ 0x000fdca4
ACPI: MADT (v001 DELL PE1650 0x00000001 MSFT 0x0100000a) @ 0x000fdd18
ACPI: SPCR (v001 DELL PE1650 0x00000001 MSFT 0x0100000a) @ 0x000fdd82
ACPI: DSDT (v001 DELL PE1650 0x00000001 MSFT 0x0100000a) @ 0x00000000
ACPI: PM-Timer IO Port: 0x808
ACPI: Local APIC address 0xfee00000
ACPI: LAPIC (acpi_id[0x01] lapic_id[0x00] enabled)
Processor #0 6:11 APIC version 17
ACPI: LAPIC (acpi_id[0x02] lapic_id[0x01] enabled)
Processor #1 6:11 APIC version 17
ACPI: LAPIC_NMI (acpi_id[0x01] high edge lint[0x1])
ACPI: LAPIC_NMI (acpi_id[0x02] high edge lint[0x1])
ACPI: IOAPIC (id[0x02] address[0xfec00000] gsi_base[0])
IOAPIC[0]: apic_id 2, version 17, address 0xfec00000, GSI 0-15
ACPI: IOAPIC (id[0x03] address[0xfec01000] gsi_base[16])
IOAPIC[1]: apic_id 3, version 17, address 0xfec01000, GSI 16-31
ACPI: INT_SRC_OVR (bus 0 bus_irq 10 global_irq 10 high edge)
ACPI: IRQ9 used by override.
ACPI: IRQ10 used by override.
Enabling APIC mode: Flat. Using 2 I/O APICs
Using ACPI (MADT) for SMP configuration information
Allocating PCI resources starting at 80000000 (gap: 7ffff000:7ec01000)
Detected 1396.534 MHz processor.
Built 1 zonelists. Total pages: 524272
Kernel command line: ro root=/dev/VolGroup00/LogVol00 rhgb quiet
mapped APIC to ffffd000 (fee00000)
mapped IOAPIC to ffffc000 (fec00000)
mapped IOAPIC to ffffb000 (fec01000)
Enabling fast FPU save and restore... done.
Enabling unmasked SIMD FPU exception support... done.
Initializing CPU#0
CPU 0 irqstacks, hard=c07a3000 soft=c0783000
PID hash table entries: 4096 (order: 12, 16384 bytes)
Console: colour VGA+ 80x25
Dentry cache hash table entries: 131072 (order: 7, 524288 bytes)
Inode-cache hash table entries: 65536 (order: 6, 262144 bytes)
Memory: 2072404k/2097088k available (2111k kernel code, 23456k reserved, 850k data, 244k init, 1179584k highmem)
Checking if this processor honours the WP bit even in supervisor mode... Ok.
Calibrating delay using timer specific routine.. 2793.51 BogoMIPS (lpj=1396759)
Security Framework v1.0.0 initialized
SELinux: Initializing.
SELinux: Starting in permissive mode
selinux_register_security: Registering secondary module capability
Capability LSM initialized as secondary
Mount-cache hash table entries: 512
CPU: After generic identify, caps: 0383fbff 00000000 00000000 00000000 00000000 00000000 00000000
CPU: After vendor identify, caps: 0383fbff 00000000 00000000 00000000 00000000 00000000 00000000
CPU: L1 I cache: 16K, L1 D cache: 16K
CPU: L2 cache: 512K
CPU: After all inits, caps: 0383f3ff 00000000 00000000 00000040 00000000 00000000 00000000
Intel machine check architecture supported.
Intel machine check reporting enabled on CPU#0.
Checking 'hlt' instruction... OK.
SMP alternatives: switching to UP code
ACPI: Core revision 20060707
CPU0: Intel(R) Pentium(R) III CPU family 1400MHz stepping 01
SMP alternatives: switching to SMP code
Booting processor 1/0 eip 3000
CPU 1 irqstacks, hard=c07a4000 soft=c0784000
Initializing CPU#1
Calibrating delay using timer specific routine.. 2792.52 BogoMIPS (lpj=1396264)
CPU: After generic identify, caps: 0383fbff 00000000 00000000 00000000 00000000 00000000 00000000
CPU: After vendor identify, caps: 0383fbff 00000000 00000000 00000000 00000000 00000000 00000000
CPU: L1 I cache: 16K, L1 D cache: 16K
CPU: L2 cache: 512K
CPU: After all inits, caps: 0383f3ff 00000000 00000000 00000040 00000000 00000000 00000000
Intel machine check architecture supported.
Intel machine check reporting enabled on CPU#1.
CPU1: Intel(R) Pentium(R) III CPU family 1400MHz stepping 01
Total of 2 processors activated (5586.04 BogoMIPS).
ENABLING IO-APIC IRQs
..TIMER: vector=0x31 apic1=0 pin1=0 apic2=-1 pin2=-1
checking TSC synchronization across 2 CPUs: passed.
Brought up 2 CPUs
sizeof(vma)=88 bytes
sizeof(page)=32 bytes
sizeof(inode)=424 bytes
sizeof(dentry)=148 bytes
sizeof(ext3inode)=600 bytes
sizeof(buffer_head)=52 bytes
sizeof(skbuff)=172 bytes
sizeof(task_struct)=1408 bytes
migration_cost=1307
checking if image is initramfs... it is
Freeing initrd memory: 1813k freed
NET: Registered protocol family 16
ACPI: bus type pci registered
PCI: PCI BIOS revision 2.10 entry at 0xfc6ce, last bus=2
PCI: Using configuration type 1
Setting up standard PCI resources
ACPI: Interpreter enabled
ACPI: Using IOAPIC for interrupt routing
ACPI: PCI Root Bridge [PCI0] (0000:00)
PCI: Probing PCI hardware (bus 00)
Boot video device is 0000:00:0c.0
PCI: Ignoring BAR0-3 of IDE controller 0000:00:0f.1
ACPI: PCI Interrupt Routing Table [\_SB_.PCI0._PRT]
ACPI: PCI Root Bridge [PCI1] (0000:01)
PCI: Probing PCI hardware (bus 01)
ACPI: PCI Interrupt Routing Table [\_SB_.PCI1._PRT]
ACPI: PCI Root Bridge [PCI2] (0000:02)
PCI: Probing PCI hardware (bus 02)
ACPI: PCI Interrupt Routing Table [\_SB_.PCI2._PRT]
ACPI: PCI Interrupt Link [LNKA] (IRQs 3 4 *5 6 7 9 11 12 14)
ACPI: PCI Interrupt Link [LNKB] (IRQs 3 4 5 6 *7 9 11 12 14)
ACPI: PCI Interrupt Link [LNKC] (IRQs *3 4 5 6 7 9 11 12 14)
ACPI: PCI Interrupt Link [LNKD] (IRQs 3 4 5 6 *7 9 11 12 14)
ACPI: PCI Interrupt Link [LNKE] (IRQs 3 4 5 6 7 9 11 12 14) *0, disabled.
ACPI: PCI Interrupt Link [LNKF] (IRQs 3 4 5 6 7 9 11 12 14) *0, disabled.
ACPI: PCI Interrupt Link [LNKG] (IRQs 3 4 5 6 7 9 11 12 14) *0, disabled.
ACPI: PCI Interrupt Link [LNKH] (IRQs 3 4 5 6 7 9 11 12 14) *0, disabled.
ACPI: PCI Interrupt Link [LNKI] (IRQs 3 4 5 6 7 9 11 12 14) *0, disabled.
ACPI: PCI Interrupt Link [LNKJ] (IRQs 3 4 5 6 7 9 11 12 14) *0, disabled.
ACPI: PCI Interrupt Link [LNKK] (IRQs 3 4 5 6 7 9 11 12 14) *0, disabled.
ACPI: PCI Interrupt Link [LNKL] (IRQs 3 4 5 6 7 9 11 12 14) *0, disabled.
ACPI: PCI Interrupt Link [LNKM] (IRQs 3 4 5 6 7 9 11 12 14) *0, disabled.
ACPI: PCI Interrupt Link [LNKN] (IRQs 3 4 5 6 7 9 11 12 14) *0, disabled.
ACPI: PCI Interrupt Link [LNKO] (IRQs 3 4 5 6 7 9 11 12 14) *0, disabled.
ACPI: PCI Interrupt Link [LNKP] (IRQs 3 4 5 6 7 9 11 12 14) *0, disabled.
ACPI: PCI Interrupt Link [LUSB] (IRQs 3 4 5 6 7 *11 12 14)
Linux Plug and Play Support v0.97 (c) Adam Belay
pnp: PnP ACPI init
pnp: PnP ACPI: found 13 devices
usbcore: registered new driver usbfs
usbcore: registered new driver hub
PCI: Using ACPI for IRQ routing
PCI: If a device doesn't work, try "pci=routeirq". If it helps, post a report
pnp: 00:09: ioport range 0x814-0x85b could not be reserved
pnp: 00:09: ioport range 0x820-0x83f has been reserved
pnp: 00:09: ioport range 0x880-0x89f has been reserved
pnp: 00:09: ioport range 0x8a0-0x8af has been reserved
pnp: 00:09: ioport range 0xc00-0xcd7 has been reserved
pnp: 00:09: ioport range 0xf50-0xf58 has been reserved
NET: Registered protocol family 2
IP route cache hash table entries: 32768 (order: 5, 131072 bytes)
TCP established hash table entries: 131072 (order: 9, 2621440 bytes)
TCP bind hash table entries: 65536 (order: 8, 1310720 bytes)
TCP: Hash tables configured (established 131072 bind 65536)
TCP reno registered
apm: BIOS not found.
audit: initializing netlink socket (disabled)
audit(1170690508.209:1): initialized
highmem bounce pool size: 64 pages
Total HugeTLB memory allocated, 0
VFS: Disk quotas dquot_6.5.1
Dquot-cache hash table entries: 1024 (order 0, 4096 bytes)
SELinux: Registering netfilter hooks
Initializing Cryptographic API
ksign: Installing public key data
Loading keyring
- Added public key DA272E53BD0532F6
- User ID: Red Hat, Inc. (Kernel Module GPG key)
io scheduler noop registered
io scheduler anticipatory registered
io scheduler deadline registered
io scheduler cfq registered (default)
pci_hotplug: PCI Hot Plug PCI Core version: 0.5
isapnp: Scanning for PnP cards...
isapnp: No Plug & Play device found
Real Time Clock Driver v1.12ac
Non-volatile memory driver v1.2
Linux agpgart interface v0.101 (c) Dave Jones
agpgart: unable to determine aperture size.
agpgart: agp_backend_initialize() failed.
agpgart-serverworks: probe of 0000:00:00.0 failed with error -22
agpgart: unable to determine aperture size.
agpgart: agp_backend_initialize() failed.
agpgart-serverworks: probe of 0000:00:00.1 failed with error -22
agpgart: ServerWorks CNB20HE is unsupported due to lack of documentation.
agpgart: ServerWorks CNB20HE is unsupported due to lack of documentation.
Serial: 8250/16550 driver $Revision: 1.90 $ 4 ports, IRQ sharing enabled
serial8250: ttyS0 at I/O 0x3f8 (irq = 4) is a NS16550A
serial8250: ttyS1 at I/O 0x2f8 (irq = 3) is a 16550A
00:07: ttyS0 at I/O 0x3f8 (irq = 4) is a NS16550A
RAMDISK driver initialized: 16 RAM disks of 16384K size 4096 blocksize
Uniform Multi-Platform E-IDE driver Revision: 7.00alpha2
ide: Assuming 33MHz system bus speed for PIO modes; override with idebus=xx
SvrWks CSB5: IDE controller at PCI slot 0000:00:0f.1
SvrWks CSB5: chipset revision 147
SvrWks CSB5: not 100% native mode: will probe irqs later
ide0: BM-DMA at 0x08b0-0x08b7, BIOS settings: hdaMA, hdbio
ide1: BM-DMA at 0x08b8-0x08bf, BIOS settings: hdcio, hddio
Probing IDE interface ide0...
hda: SAMSUNG CD-ROM SN-124, ATAPI CD/DVD-ROM drive
ide0 at 0x1f0-0x1f7,0x3f6 on irq 14
Probing IDE interface ide1...
Probing IDE interface ide1...
ide-floppy driver 0.99.newide
usbcore: registered new driver libusual
usbcore: registered new driver hiddev
usbcore: registered new driver usbhid
drivers/usb/input/hid-core.c: v2.6:USB HID core driver
PNP: PS/2 Controller [PNP0303:KBD,PNP0f13:MOU] at 0x60,0x64 irq 1,12
serio: i8042 AUX port at 0x60,0x64 irq 12
serio: i8042 KBD port at 0x60,0x64 irq 1
mice: PS/2 mouse device common for all mice
md: md driver 0.90.3 MAX_MD_DEVS=256, MD_SB_DISKS=27
md: bitmap version 4.39
TCP bic registered
Initializing IPsec netlink socket
NET: Registered protocol family 1
NET: Registered protocol family 17
Using IPI No-Shortcut mode
ACPI: (supports S0 S4 S5)
Time: tsc clocksource has been installed.
Freeing unused kernel memory: 244k freed
Write protecting the kernel read-only data: 382k
input: AT Translated Set 2 keyboard as /class/input/input0
SCSI subsystem initialized
ACPI: PCI Interrupt 0000:01:06.0[A] -> GSI 18 (level, low) -> IRQ 177
scsi0 : Adaptec AIC7XXX EISA/VLB/PCI SCSI HBA DRIVER, Rev 7.0
<Adaptec aic7899 Ultra160 SCSI adapter>
aic7899: Ultra160 Wide Channel A, SCSI Id=7, 32/253 SCBs

Vendor: HITACHI Model: DK32EJ-72NC Rev: 160B
Type: Direct-Access ANSI SCSI revision: 03
scsi0:A:0:0: Tagged Queuing enabled. Depth 4
target0:0:0: Beginning Domain Validation
target0:0:0: wide asynchronous
target0:0:0: FAST-80 WIDE SCSI 160.0 MB/s DT (12.5 ns, offset 94)
target0:0:0: Ending Domain Validation
SCSI device sda: 143374650 512-byte hdwr sectors (73408 MB)
sda: Write Protect is off
sda: Mode Sense: c3 00 10 08
SCSI device sda: drive cache: write through w/ FUA
SCSI device sda: 143374650 512-byte hdwr sectors (73408 MB)
sda: Write Protect is off
sda: Mode Sense: c3 00 10 08
SCSI device sda: drive cache: write through w/ FUA
sda: sda1 sda2
sd 0:0:0:0: Attached scsi disk sda
Vendor: PE/PV Model: 1x3 SCSI BP Rev: 0.28
Type: Processor ANSI SCSI revision: 02
target0:0:6: Beginning Domain Validation
target0:0:6: Ending Domain Validation
ACPI: PCI Interrupt 0000:01:06.1 -> GSI 19 (level, low) -> IRQ 185
scsi1 : Adaptec AIC7XXX EISA/VLB/PCI SCSI HBA DRIVER, Rev 7.0
<Adaptec aic7899 Ultra160 SCSI adapter>
aic7899: Ultra160 Wide Channel B, SCSI Id=7, 32/253 SCBs

device-mapper: ioctl: 4.7.0-ioctl (2006-06-24) initialised: dm-devel@redhat.com
kjournald starting. Commit interval 5 seconds
EXT3-fs: mounted filesystem with ordered data mode.
SELinux: Disabled at runtime.
SELinux: Unregistering netfilter hooks
audit(1170690550.255:2): selinux=0 auid=4294967295
input: PC Speaker as /class/input/input1
piix4_smbus 0000:00:0f.0: Found 0000:00:0f.0 device
Intel(R) PRO/1000 Network Driver - version 7.1.9-k4-NAPI
Copyright (c) 1999-2006 Intel Corporation.
ACPI: PCI Interrupt 0000:01:02.0[A] -> GSI 17 (level, low) -> IRQ 193
e1000: 0000:01:02.0: e1000_probe: (PCI:66MHz:64-bit) 00:06:5b:8d:8a:3d
e1000: eth0: e1000_probe: Intel(R) PRO/1000 Network Connection
ACPI: PCI Interrupt 0000:01:04.0[A] -> GSI 16 (level, low) -> IRQ 201
e1000: 0000:01:04.0: e1000_probe: (PCI:66MHz:64-bit) 00:06:5b:8d:8a:3e
e1000: eth1: e1000_probe: Intel(R) PRO/1000 Network Connection
sd 0:0:0:0: Attached scsi generic sg0 type 0
scsi 0:0:6:0: Attached scsi generic sg1 type 3
hda: ATAPI 24X CD-ROM drive, 128kB Cache, UDMA(33)
Uniform CD-ROM driver Revision: 3.20
Floppy drive(s): fd0 is 1.44M
FDC 0 is a National Semiconductor PC87306
ohci_hcd: 2005 April 22 USB 1.1 'Open' Host Controller (OHCI) Driver (PCI)
ACPI: PCI Interrupt Link [LUSB] enabled at IRQ 11
ACPI: PCI Interrupt 0000:00:0f.2[A] -> Link [LUSB] -> GSI 11 (level, low) -> IRQ 11
ohci_hcd 0000:00:0f.2: OHCI Host Controller
ohci_hcd 0000:00:0f.2: new USB bus registered, assigned bus number 1
ohci_hcd 0000:00:0f.2: irq 11, io mem 0xfe100000
usb usb1: configuration #1 chosen from 1 choice
hub 1-0:1.0: USB hub found
hub 1-0:1.0: 4 ports detected
usb 1-3: new low speed USB device using ohci_hcd and address 2
usb 1-3: configuration #1 chosen from 1 choice
input: Kensington USB/PS2 Wheel Mouse as /class/input/input2
input: USB HID v1.00 Mouse [Kensington USB/PS2 Wheel Mouse ] on usb-0000:00:0f.2-3
lp: driver loaded but no devices found
NET: Registered protocol family 10
lo: Disabled Privacy Extensions
IPv6 over IPv4 tunneling driver
ACPI: Power Button (FF) [PWRF]
ibm_acpi: ec object not found
md: Autodetecting RAID arrays.
md: autorun ...
md: ... autorun DONE.
EXT3 FS on dm-0, internal journal
kjournald starting. Commit interval 5 seconds
EXT3 FS on sda1, internal journal
EXT3-fs: mounted filesystem with ordered data mode.
Adding 2031608k swap on /dev/VolGroup00/LogVol01. Priority:-1 extents:1 across:2031608k
ADDRCONF(NETDEV_UP): eth0: link is not ready
e1000: eth0: e1000_watchdog: NIC Link is Up 100 Mbps Full Duplex
ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready
Bluetooth: Core ver 2.10
NET: Registered protocol family 31
Bluetooth: HCI device and connection manager initialized
Bluetooth: HCI socket layer initialized
Bluetooth: L2CAP ver 2.8
Bluetooth: L2CAP socket layer initialized
Bluetooth: RFCOMM socket layer initialized
Bluetooth: RFCOMM TTY layer initialized
Bluetooth: RFCOMM ver 1.8
Bluetooth: HIDP (Human Interface Emulation) ver 1.1
eth0: no IPv6 routers present
snapapi26: no version for "struct_module" found: kernel tainted.
snapapi26: module license 'Proprietary' taints kernel.
snapapi26: Unknown symbol set_wmb
snapapi26: Unknown symbol set_wmb
snapapi26: Unknown symbol set_wmb
snapapi26: Unknown symbol set_wmb
snapapi26: Unknown symbol set_wmb
TCP: Treason uncloaked! Peer 69.249.239.192:4559/80 shrinks window 89522490:89532710. Repaired.
TCP: Treason uncloaked! Peer 69.249.239.192:4559/80 shrinks window 89522490:89532710. Repaired.
snapapi26: Unknown symbol set_wmb
snapapi26: Unknown symbol set_wmb
snapapi26: Unknown symbol set_wmb
snapapi26: Unknown symbol set_wmb
snapapi26: Unknown symbol set_wmb
snapapi26: Unknown symbol set_wmb
snapapi26: Unknown symbol set_wmb
snapapi26: Unknown symbol set_wmb
snapapi26: Unknown symbol set_wmb
snapapi26: Unknown symbol set_wmb
snapapi26: Unknown symbol set_wmb
snapapi26: Unknown symbol set_wmb
snapapi26: Unknown symbol set_wmb"


The snapapi26: Unknown symbol set_wmb jumps out at me. Hope this helps!

 

Really no one knows about this problem? I seems like it might be a easy fix.

 

Hello Mako,

Thank you for choosing Acronis Remote Server Backup Software.

We are sorry for the delayed response.

Please be aware that you are using an old build of Acronis True Image 9.1 Enterprise Server. To solve the issue please download the latest build (3854) of Acronis True Image 9.1 Enterprise Server. To get access to updates you should first register your software.

Please also be aware that you should also update all components including Acronis Agents, Acronis Management Console, Acronis Backup and Group Servers, Acronis Universal Restore as it is obligatory for all components to be of the same build in order to interact correctly. Also it is recommended to create new Bootable Rescue CD after installing the update.

Thank you.
--
Aleksandr Isakov