DVD drive has wrong drive letter

Discussion in 'Acronis Disk Director Suite' started by vinyamar777, May 13, 2009.

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  1. vinyamar777

    vinyamar777 Registered Member

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    Will DD10 be able to help me with this problem? My HDD is C & D, and my DVD drive is E. Windows in Safety, & Ubuntu, properly call it E, but fully loaded Vista calls it F, and refuses to read any DVD.

    Can DD10 force Vista to call it E & read it? Is merging C & D partitions likely to help?

    Advice please.
     
  2. MudCrab

    MudCrab Imaging Specialist

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    Have you checked if you can change the drive letter for the DVD drive using Disk Management?

    Changing partitions won't change the drive letters on other physical drives. Windows keeps track of these and will reassign the saved value.
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello vinyamar777 and MudCrab,

    Thank you for your interest in Acronis Disk Director Suite 10.0

    Please accept our apologies for the delay with the response.

    This issue is not related to partitioning at all. It looks like your DVD drive is recognized incorrectly due to some conflict.

    Please attach the screenshot of Disk Management (Start->Run->diskmgmt.msc) to this thread.

    We are looking forward to hearing back from you at your earliest convenience.

    Thank you.
    --
    Alexander Nikolsky
     
  4. vinyamar777

    vinyamar777 Registered Member

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    Thanks both.

    I found that DD10 didn't show the DVD as a partition. I then tried creating a couple of partitions (E & F), taking space from C & from D, hoping it might jog Windows into realising that the DVD drive should come next & give it G. Still didn't work.

    I have uploaded a screenshot as asked - hope this helps.
     

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  5. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello vinyamar777,

    Thank you for the screenshot.

    Obviously. CD\DVD drive will not be listed show in our software.

    According to the shot it's clear that your drive is not recognized at all.

    Please check whether it shown in Device Manager (right click on My Computer -> Hardware -> Device Manager) -> DVD/CD-ROM drives. Also please check for any unrecognized devices there.

    Actually, this issue should be discussed with Microsoft Support


    Thank you.
    --
    Alexander Nikolsky
     
  6. vinyamar777

    vinyamar777 Registered Member

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    Thanks.

    DevMan had it in yellow. I unistalled it, but is has come back as before.
     

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  7. MudCrab

    MudCrab Imaging Specialist

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    If it's an IDE drive (it looks like it is), you might try uninstalling the IDE Controller and then rebooting. This can sometimes fix incorrect detection errors with IDE drives.

    I assume your hard drives are SATA. If they're not, they'll also be "redetected" when the IDE Controller driver is reinstalled on the reboot.

    Does the DVD drive show up correctly in the BIOS?

    Do you have a current backup image of the hard drive(s)?
     
  8. vinyamar777

    vinyamar777 Registered Member

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    Mudcrab & Acronis (Alexander)

    Thanks both for looking to encourage & help - I was both. I went to MS, and came across http://support.microsoft.com/kb/314060/ . This in turn installed a MicrosoftFixit50027 msi, which when run automatically sorted it. The problem is "caused by two Windows registry entries that have become corrupted ."

    In the name of my daughter, who can now get back to Sims2, bless you both:)
     
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