There is nothing more annoying than when you bring up a problem your having with a vendor's AV and they come back with the most basic, simple, insulting and useless troubleshooting steps. They didn't even touch on the problem I am having. They just tried to pawn it off as an installation problem. Here is what I get back from DRWEB: Hello. It is recomended to re-install "DrWeb" product on the latest verdion (5.00) if you use "DrWeb" pdoduct version 4.44 or earlier to solve the situation. Here is the common instruction on re-installing "DrWeb" product on the latest version... Instruction on re-installing "DrWeb" product on the latest version -- 5.00. How to do it ? First download the latest version distributive of DrWeb product from the next adress: ftp://ftp.drweb.com/pub/drweb/windows/drweb-500-win-space.exe Then uninstall old version of "DrWeb" product from your PC: ->"Start" ->"Programs" or "All programs" ->"DrWeb" ->"unInstall Dr.Web" Afer this the installation wizard will appear. Choise the: [+] "Uninstall" option and follow on-screen instructions of the master. Afer unstalling DrWeb reboot your PC. Next way to uninstall the old version: ->"Start" ->"Control panel" ->"Installation and uninstallation of the programs" ->"DrWeb" ->"Uninstall" button Then follow the on-screen instructions of the master... After this reboot the PC. Your license .key - file will stay in "DrWeb" default folder. (default == "C:\Program Files\DrWeb\..") At the end install DrWeb product from the latest distributive. Follow on - screen instructions of installation wizard and reboot your PC at the end of the insatllation process. ---- I get sick of the basic regurgitated crap vendors give people. It sort of reminds me of a cheesy windows 95 help file: For example: a. Check to see that unit is plugged in. B. Make sure the device is turned on. C. Make sure device is plugged into PC.....pure insult of anyones intelligence. Overall, DRWEB at the moment feels very unfinished and pieced together. All the componenets don't seem like they are working together as smoothly as they should. I may just step away for 3-4 more months for it to evolve more. It is definately unfinished.