DrWEB and Counterspy

Discussion in 'other anti-virus software' started by Mongol, May 24, 2005.

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  1. Mongol

    Mongol Registered Member

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    I was curious if there are any users of Counterspy and DrWEB who have run into this. Doing a memory scan with DrWEB it keeps flagging Counterspy's sunASDTserv.exe as a probable trojan. I have tried excluding the folder and the exe from scans but it keeps finding it. Also, is this something Counterspy needs to have running?. If not I will let Processguard block it. Thanks for any suggestions... :)
     
  2. benton4

    benton4 Registered Member

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    You might try the Counterspy forum. Wish I could be of more help.
     
  3. Mongol

    Mongol Registered Member

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    I'm probing their forum at Castlecops right now...thanks for the reply.. :cool:
     
  4. fredra

    fredra Registered Member

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    Hi Mongol
    I have that combination (Dr Web and Counterspy), and it DID the same thing. To fix it, launch Dr Web and in "exceptions" you can browse for the Counterspy folder and add it to the exclude (the entire folder). Do not let Dr Web move or delete that file...just exclude it from scanning.
    Mine works just fine now.
    Let us know how it goes.
    Cheers :)
     
  5. Mongol

    Mongol Registered Member

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    Thanks for the tip, I went through and excluded everything I could find relating to Counterspy. I even included the executable that it was finding. It finally ignores it. I like this Counterspy program and didnt want to go fishing for something else. It does its job, the price is right and yearly renewals are only nine bucks... :D :cool: :D
     
  6. benton4

    benton4 Registered Member

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    You are welcome.
     
  7. fredra

    fredra Registered Member

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    You are also welcome...glad that your question was answered in a satisfactory manner.
    To benton4....thanks for pointing to that forum...never knew about it.
    Cheers :)
     
  8. illukka

    illukka Spyware Fighter

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    btw this has been reported to drweb, ages ago...
     
  9. Stephanos G.

    Stephanos G. Registered Member

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    This is your signature? :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek:
     
  10. AndreyKa

    AndreyKa Registered Member

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    I posted them the file yesterday. I got reply with false alarm confirmation.
    Try to update Dr.Web and check it again.
     
    Last edited: May 26, 2005
  11. illukka

    illukka Spyware Fighter

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    off topic but click on it to learn more :D :D :D :D
    i'll keep it for a few days...
    but the memory of it never vanishes :D :D :D :D :D
     
  12. fredra

    fredra Registered Member

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    OMG!!!!!...You got a RESPONSE from Dr Web? :rolleyes:
    What am I not doing right.....I never get a reply from them. :(
    Next time I will send you my concerns, and you can forward it to them...LOL ..j/k :D
    After the last updae, Dr Web now sees "eSellerateControl350.dll" as Adware. That file is part of CounterSpy and should not be moved or deleted as it will render CounterSpy inoperative.
    I had to exclude that file and re-install CounterSpy...grrrrrrrr!!!
    Cheers :)
     
    Last edited: May 26, 2005
  13. NAMOR

    NAMOR Registered Member

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    I sent them an email asking for command line switches Saturday night and got a responce Sunday morning. Are you using the service request form?

    http://support.drweb.com/request/
     
  14. fredra

    fredra Registered Member

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    Hi NAMOR
    I think that is what I had used, but I will make sure to use that link you supplied in all future communication with Dr Web.
    OR
    Move to Tempe...lol...j/k :D
    I just used it to send off my concerns with the CounterSpy file and got my automated response as follows:
    "Thank you for your interest for our products! Your question (comment) has been sent to our Technical Support Service "
    Cheers :)
     
    Last edited: May 26, 2005
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