!Drive in use or faulty sectors!

Discussion in 'Acronis True Image Product Line' started by Michael84, Sep 30, 2004.

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  1. Michael84

    Michael84 Registered Member

    Aug 27, 2004
    Dear Acronis Support,

    It´s me again. I´ve written to Acronis Support Germany (because I am in Germany), but haven´t got any answer/solution --> Poor Support by the way..
    So Can you please help me?

    I try to image the System Partition of a Compaq DL380 Server with Acronis True Image Server 7.0 (Build 634).
    The Operating System is Windows 2000 SP4.

    If I try to do an image (scheduled or manually - doesn´t matter) I get the same failure every time:

    Image of Drive C: can´t be created, because either it´s used by another program or drive contains faulty sectors. Close all programs that use drive c:
    and execute a drive checkup. (It´s translated from German)

    If´ve -checked the drive with chkdsk - no errors.
    -Uninstalled every additional Application (even Virus scanner!)
    -Stopped all non-vital processes
    -tried Acronis True Image Server 8.0 (latest build)
    but the error persists.

    It only works if i boot from CD - but that´s not my intention.
    I want scheduled imaging!

    Can you give any advice?
    Last edited: Sep 30, 2004
  2. lebisol

    lebisol Guest

    boot into recovery console (of the CD) and run:
    CHKDSK C: /R
    to repair bad sectors on your drive in question
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Michael84,

    Thank you for using Acronis True Image (http://www.acronis.com/products/trueimage/).

    We are really sorry for the inconveniences.

    If the problem still exists, please contact support@acronis.com and write that you want to contact Andrew Berezovsky. Also you can send me a private message with your email address and I will contact you soon with diagnostic instructions.

    Thank you.

    Best regards,
    Andrew Berezovsky
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