Drive Backup 10 Server Not Starting?

Discussion in 'Paragon Drive Backup Product Line' started by prodev, Nov 27, 2009.

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  1. prodev

    prodev Registered Member

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    Hi there,

    I'm evaluating Drive Backup 10 Server, but I cannot start it. It gives the following error:

    Operation failed, drive not ready error
    Error code 0x10097

    I'm trying it on a 32bit Windows Server 2003R2 SP2. It is a DELL server.

    Can it be that the disk-setup is bothering it? The disk has a special EISA partition which doesn't have a driveletter.

    Anyone have a idea how to get this program running?

    Thanks!
     

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  2. SIW2

    SIW2 Registered Member

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  3. prodev

    prodev Registered Member

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    Yes, I have already installed that version...
     
  4. Paragon_Tommy

    Paragon_Tommy Paragon Moderator

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    Hello prodev,

    Did you restart the server after the installation? Nothing about your partitions look unusual. The EISA partition shouldn't give us any problems at all. We'll be happy take a look at your log files. Send us the stubact.log located in Paragon program folder.

    tommy.phan@paragon-software.com
     
  5. prodev

    prodev Registered Member

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    Hi Tommy,

    Yes, I restarted multiple times. I even uninstalled and reinstalled the program, but that didn't help either.

    Besides the stubact.log I found 2 other interesting files with log-information. All 3 files have been emailed to you.

    Thank you!
     
  6. Paragon_Tommy

    Paragon_Tommy Paragon Moderator

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    Hi prodev,

    I think the problem is with the Disk 0, the removable drive G:

    Right-click the device > properties > device usage > and temporarily disable it. Then restart Paragon Drive Backup.

    "OpenPhysicalDrive 0x00 - OK
    GetDriveParameters 0x80
    IOCTL_DISK_GET_DRIVE_GEOMETRY failed: Error (0x15) The device is not ready."
     
  7. prodev

    prodev Registered Member

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    Too bad, that didn't work. Maybe i've to reboot, but I can't do that just now. As soon as it has rebooted I will let you know.
     
  8. Paragon_Tommy

    Paragon_Tommy Paragon Moderator

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    Good luck and keep us posted. Also feel free to call us toll free at 1 888 347 5462.
     
  9. prodev

    prodev Registered Member

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    Hi Tommy!

    Thanks for your help, after disabling the drive and rebooting I was finally able to start the program. Now I can start testing the program.
     
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