Drive Backup 10 Server Not Starting?

Hi there,

I'm evaluating Drive Backup 10 Server, but I cannot start it. It gives the following error:

Operation failed, drive not ready error
Error code 0x10097

I'm trying it on a 32bit Windows Server 2003R2 SP2. It is a DELL server.

Can it be that the disk-setup is bothering it? The disk has a special EISA partition which doesn't have a driveletter.

Anyone have a idea how to get this program running?

Thanks!

 

Are you using the newer build of DB10 - build 10505?

If not , visit the My Account section and you can d/l it from there:

http://www.paragon-software.com/login

 

Yes, I have already installed that version...

 

Hello prodev,

Did you restart the server after the installation? Nothing about your partitions look unusual. The EISA partition shouldn't give us any problems at all. We'll be happy take a look at your log files. Send us the stubact.log located in Paragon program folder.

tommy.phan@paragon-software.com

 

Hi Tommy,

Yes, I restarted multiple times. I even uninstalled and reinstalled the program, but that didn't help either.

Besides the stubact.log I found 2 other interesting files with log-information. All 3 files have been emailed to you.

Thank you!

 

Hi prodev,

I think the problem is with the Disk 0, the removable drive G:

Right-click the device > properties > device usage > and temporarily disable it. Then restart Paragon Drive Backup.

"OpenPhysicalDrive 0x00 - OK
GetDriveParameters 0x80
IOCTL_DISK_GET_DRIVE_GEOMETRY failed: Error (0x15) The device is not ready."

 

Too bad, that didn't work. Maybe i've to reboot, but I can't do that just now. As soon as it has rebooted I will let you know.

 

Good luck and keep us posted. Also feel free to call us toll free at 1 888 347 5462.

 

Hi Tommy!

Thanks for your help, after disabling the drive and rebooting I was finally able to start the program. Now I can start testing the program.