Just wanted to share my recent experience with Dr.Web. License was about to expire so last Friday used the renewal page on their website, filled in the info and attached my key. Got no response. Repeated this process on Monday morning. Got no response. This morning (Tuesday) sent them an email telling them the above and would like to renew. Used the designated link on their site for tech support. This evening still no response. Went and checked my spam filter and nothing there. I have licenses for several AV and change occasional just for grins so not getting the renewal is no big deal. But Dr.Web sure does make it difficult for someone to want to do business with them. Gave them three opportunities. I’m done. If anything changes will update this post.