Dr Web internet problems

Discussion in 'other anti-virus software' started by Tony, Mar 21, 2008.

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  1. Tony

    Tony Registered Member

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    Hi, i have just tried installing Dr Web on windows vista sp1, connected via a router.

    When i reboot i have lost my internet connection.
    When checking the settings everything seems fine except for IPV6 which says limited connection.

    Disabling and re enabling does not help, windows caanot find a solution when trying a repair.

    I disabled the Windows firewall as well but no luck :(

    As i have lost the internet connection i cannot register to download a demo key through Dr Web.

    I have now uninstalled The Dr and my internet is back!

    Anyone have any ideas as to what the problem may be o_O?
    Thanks :thumb:

    EDIT:
    I should add that prior to installation i had completely removed KIS.
     
    Last edited: Mar 21, 2008
  2. C.S.J

    C.S.J Massive Poster

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    drweb has zero connection with your home connection.

    however, kaspersky does.
     
  3. trjam

    trjam Registered Member

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    I was going to say that I didnt think Dr Web has anything to do with your connection.
     
  4. C.S.J

    C.S.J Massive Poster

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    you did just say it o_O
     
  5. trjam

    trjam Registered Member

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    I mean he needs to look at other things, not Dr Web. It would not do this.
     
  6. Tony

    Tony Registered Member

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    Thats strange then because i have just tried installing again, and when it comes to the part where i either ask for a demo key or input a license key then my internet connection has gone.
     
  7. trjam

    trjam Registered Member

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    I would use CCleaner and go in and delete all registry keys associated with Kaspersky.
     
  8. C.S.J

    C.S.J Massive Poster

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    i know, just messing with your head :)

    ----

    regarding Drweb, i sent them a False Alarm today (good friday) and it was fixed in exactly 44 minutes. :thumb:

    im used to their greatness, but sometimes, they still impress me :D

    Untitled.jpg


    :thumb:
     
  9. Tony

    Tony Registered Member

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    I had already done that before installing the DR. o_O
     
  10. Tony

    Tony Registered Member

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    I should add that i had disabled windows defender as well before installing the last time.
     
  11. C.S.J

    C.S.J Massive Poster

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    you have defensewall right, you did run the installation as trusted, right?
     
  12. Tony

    Tony Registered Member

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    Yes, i had also removed it from the untrusted applications list before installing.

    Thanks for trying to help :)
     
  13. sergeyko

    sergeyko AV Expert

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    I think, if you install drweb and then run spiderml.exe -remove, that will allow you to use drweb (without e-mail monitor) and keep the Internet connected. But I'd like to know why that happened on your machine. Is it any networking software installed on it you can recall?

    By the way, maybe Vista Parental Control is on?
     
  14. Tony

    Tony Registered Member

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    Hi sergeyko

    I will give that a try shortly, i am just downloading drweb again incase the file was corrupt somehow.

    Vista parental control is off and i dint ever recall having any networking software installed as i have no home network.
     
  15. Tony

    Tony Registered Member

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    I reinstalled again after re downloading Dr Web, no internet connection.
    After then removing spidermail i can now confirm that i now have my internet connection back, and i have obtained a demo license and am currently performing a scan.

    The only question now is why does spidermail block my internet connection?
     
  16. sergeyko

    sergeyko AV Expert

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    Could you please run in command line:
    reg export HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WinSock2 tcp.txt

    and show its content?
     
  17. Tony

    Tony Registered Member

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    Just tried this and nothing happens.
    I have had a look in the registry HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WinSock2
    And the following attachment is what is found if this helps any.
     

    Attached Files:

  18. C.S.J

    C.S.J Massive Poster

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    Tony

    1. Open CMD
    2. type "reg export HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WinSock2 tcp.txt" (WITHOUT THE SPEECHMARKS)

    3. locate tcp.txt and open it
    4. copy and past the text here

    you should now be seeing the text that sergey wants, should be lots of digits, and ALOT of them.
     
  19. Tony

    Tony Registered Member

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    Thanks C.S.J :thumb:

    See below...
     

    Attached Files:

    • tcp.txt
      File size:
      183 KB
      Views:
      37
  20. C.S.J

    C.S.J Massive Poster

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    your welcome,

    now Sergey will try and help you.

    best of luck to ya.
     
  21. Tony

    Tony Registered Member

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    C.S.J
    I see you have now have DefenseWall in your siggie :thumb:
     
  22. C.S.J

    C.S.J Massive Poster

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    just trying the trial Tony.

    its totally different to what im used to, so i have to get used to it before making any decisions. ;)

    but of course, this is off topic Tony.
     
  23. Tony

    Tony Registered Member

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    Still no reply, although that is understandable as it is the weekend and sergeyko may even be away on an easter break.

    From looking at the support page, the only place to ask for help for a demo version is on the Dr.Web forum, i have posted there but there does not seem to be any activity on the english forum.

    It seems strange that is the way to provide support for a demo and potential customers.
     
  24. C.S.J

    C.S.J Massive Poster

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    sorry to hear Tony, but as you rightly said.. Sergey was offering help through wilders, and its no Easter (which sucks for you and this problem :) )

    i suggest you,

    http://bugs.drweb.com

    register / login and Post.

    state your problem, mention that Sergey has asked for this txt file, and also attach the file.
     
  25. Tony

    Tony Registered Member

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    Thanks C.S.J
    reported:thumb:
     
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