Downloaded and Installed Acronis True Image Enterprise Server 9.1 on VISTA... BSOD

Discussion in 'Acronis True Image Product Line' started by samgao, Oct 29, 2007.

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  1. samgao

    samgao Registered Member

    Oct 29, 2007
    after installing the True Enterprise Server Edition of the Acronis True Image software, I've been trying to uninstall it (as i just realized 9.1 doens't support VISTA) Anyway, after I uninstalled this program from my system, Acronis asks me to reboot. I rebooted, and the box never booted into windows vista (ultimate edition 32 bit). It didn't even go into safe mode! The only way I was able to go to windows, is to roll back to an earlier time where the software is STILL installed!

    Anybody share a similar experience as me? I really would like to get this software off of my system without crashing!

    Any help would be appreciated, thank you!

  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Re: Downloaded and Installed Acronis True Image Enterprise Server 9.1 on VISTA... BSO

    Hello samgao,

    Thank you for choosing Acronis Disk Backup Software.

    If you experience any problems with uninstalling Acronis True Image 9.1 Enterprise Sever please use the below instructions to uninstall it manually.

    (1) - Run Windows CleanUp utility (if you don't have it installed please download it from from

    - Select Acronis True Image entry if there is any and hit Remove

    (2) - Run Device Manager (Control Panel -> System -> Device Manager) and delete Acronis True Image Backup Archive Explorer

    - Run regedit (Start -> Run... -> regedit) and delete the following registry keys:


    - Delete timounter string from:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} -> UpperFilters

    (Do not delete the whole UpperFilters value. Delete only one string - timounter)

    (3) - Delete snapman key from HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services

    - Delete snapman string (only snapman string) from:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318} -> UpperFilters

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} -> UpperFilters

    (4) - Download the, run it and execute the below commands:

    service stop
    service uninstall

    (5) - Open Windows Task Manager (Ctrl+Shift+Esc) and stop the TrueImageMonitor.exe process

    - Run regedit and delete the following registry keys:


    - Delete TrueImageMonitor.exe value from:


    - Delete \Program Files\Acronis folder

    - Delete \Program Files\Common Files\Acronis folder

    - Delete \ProgramData\Acronis folder

    - Delete \WINDOWS\system32\autoprnt.exe if it exists

    - Delete shortcuts from Desktop and Start menu

    - Reboot the computer

    After that the application should be completely uninstalled from your machine. In case the BSOD appears again upon reboot please submit a request for technical support. Provide the description of the problem and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.

    Best Regards,
    Alexey Bogomolov
  3. samgao

    samgao Registered Member

    Oct 29, 2007
    Re: Downloaded and Installed Acronis True Image Enterprise Server 9.1 on VISTA... BSO

    Well, I had to go to safe mode to delete the program files\acronis and the common files\acronis directories. However, My computer couldn't start up again so i went to "Last Known Good Configuration" which booted it back up again. Then i went to safe mode and then deleted those directories. And finally, I think it's off.

    BTW, i'm using Windows Vista Ultimate 32 bit. Some of the instructions were exactly the same, but it's a good thing I know what i'm doing to translate it into Vista 32.

    Thank you for your help!
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