Hi I would be grateful if someone could tell help me in my situation regarding downgrading my ESET Smart Security license to a NOD32 AV license. Currently I have a 1 year, 1 pc license for ESS from Betterantivirus which expires on 01/01/10 and from this date i want to have a new 1 year, 1 pc NOD32 license expiring on 01/01/11...sounds simple so far. Now i'll admit this bit is purely my fault but i wrongly assumed that the price i would pay for getting the new NOD32 license would be the renewal price ($27.99), not the full price ($39.99). So i incorrectly placed the order for a NOD32 renewal costing $27.99 on Betterantivirus website giving my existing ESS username/password on the order form. I got a reply back from Betterantivirus support saying that i cannot renew on a different ESET product, meaning i would have to pay the full price of $39.99 for NOD32 AV to ensure that in future years i only pay the renewal price of $27.99. This sounds fair, so I replied back saying please refund me $27.99 and i will then place a fresh order for NOD32 AV on 1/1/10 @ $39.99 as i can already use my existing username/password with NOD32 AV until 01/01/10. Betterantivirus then replied back saying no need to do this, just pay us an extra $12 (ie $39.99 in total) and we'll make sure your new NOD32 AV license expires on 01/01/2011 so that i don't lose out in any period. I then paid $12 and toddled off to bed... This morning i received an email from betterantivirus with a new username and password for NOD32 AV and with an expiry date of...wait for it...25th Nov 2010!!!!! Which is what i suspected would happen yet betterantivirus assured me that my license would expire on 01/01/2011. So what should i do now? Should i demand that betterantivirus refund me $39.99 and then i place a fresh order for NOD32 AV on 01/01/10 @ $39.99? Otherwise i'm only getting a 10 months, 25 days license yet i have paid for 12 months. Yes i'm aware that this mess wouldn't have happened had i not made a renewal purchase, but hey we all make mistakes! Cheers PS Reason why i want to downgrade is that i have purchased a lifetime license for Outpost Firewall Pro so only want the antivirus software from ESET.