Doing full partition backup with DVD+RW

Discussion in 'Acronis True Image Product Line' started by KentHinckley, Nov 9, 2006.

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  1. KentHinckley

    KentHinckley Registered Member

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    So I'm using Memorex DVD+RW disks to backup my partition and for some reason when I get halfway through the process my computer locks up and I can't get anything to respond. I rebooted my machine, loaded windows and tried to look in the event log to see if any errors would be seen but nothing. I thought about closing out some applications because they could be interfering with the backup but it has happened 3 times to me now. Any suggestions?

    Thanks.
     
  2. Ralphie

    Ralphie Registered Member

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    What version and build number of True Image? Try the process using the Rescue CD instead of launching the program from within Windows.
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello KentHinckley,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    Could you please provide us with some additional information that will allow to investigate this issue thoroughly and to provide you with a possible workaround?

    - Let us know the exact product name and build number, which you can find in the Help -> About dialog;

    - Please create Windows System Information as it is described in Acronis Help Post;

    - Let us know the exact vendor and model of your CD\DVD burning device;

    - Please perform the actions described in this previous post of mine to create cdrecord.log file.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Please also follow Ralphie's suggestion and try to use Acronis True Image Bootable CD to create an image archive to DVD disc. Let us know the results.

    Thank you.
    --
    Aleksandr Isakov
     
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