Does your email provider verify "Backup/contact" email addresses on acct creation?

Discussion in 'other software & services' started by phkhgh, Dec 10, 2023.

  1. phkhgh

    phkhgh Registered Member

    Mods - if there's a better sub-forum for this topic, moving it is fine.

    This happened to me a while back, but not sure how common this gap ? in security measures is.
    What are other users' experience on similar with other email providers? Do they use methods to prevent what's described from happening?

    GMX email (based in DE) - use for general mail, not private / hi-security.
    Received automated msg from their support, to one of my GMX addresses.

    Something like,
    "Congrats - on signing up for a new account <some-fake-name@gmx.com> w/ GMX.
    We're sending this notice to [my.long.time.addy@gmx] because you entered it as the backup / contact address for your new <some-fake-name@gmx.com> account created on MM/DD/YYYY."

    I didn't create a new acct / address. 1st thought it might be spam / scam / phishing, so contacted support & explained someone used my longtime addy as backup for a new acct (gave both addies), but wasn't ME creating new acct or using (my old address) as backup.

    I pointed out, in worst case scenario, the 3rd person could try reseting PW (other maintenance) on another of my GMX addys & long shot -- the info wind up being delivered to their device's IPa.
    [I don't know if GMX could (or not) have the same BU email addy w/ 2 unique IPA's. They didn't comment. From other providers, a couple times I have received personal email addressed to others (some had family pics attached), that clearly weren't a scam / phishing on the sender's or receiver's part.]

    I asked if GMX checked backup addresses entered for new accts (not that the same BU addy can't be used for several unique GMX addresses).
    A: "No, as of now, we don't 'verify' BU / contact addresses at all."
    "But we see your point & passed this incident to our security team "to hopefully improve security in this area." We de-activated the new acct that used your address as BU / contact."

    Far as I know, nothing has changed since then, * except* they no longer allow "security questions" to allow beginning PW reset, etc. Now, must use a BU email addy. a phone #, or nothing.

    I asked if (anyone at) GMX could give assurance, that the worst case scenario I mentioned could NOT happen and a 3rd party would never be able to receive PW reset info, etc., then access my other GMX accts - even temporarily?

    They skirted around an answer, but for this case, made no claim that what I posed could never have happened @ GMX.
     
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