Does ESET ever respond to messages?

Discussion in 'ESET Smart Security' started by jLittle, Feb 6, 2009.

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  1. jLittle

    jLittle Registered Member

    Joined:
    Feb 6, 2009
    Posts:
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    Hello, everybody.
    I recently downloaded and installed the 30-day free trial of ESET Smartsecurity. After about a week, it gave me a message that my trial was going to expire in a couple weeks. I counted the days, and it was giving me about 3 weeks instead of 30 days.
    To me, evaluation of security software includes how well they treat you, as well as how well the software works. So I used the recommended link in the ESET window to write and ask them why my trial period was so short. NO response after about a week. So now the ESET window is telling me my trial expires in 6 days, so I went to their web site and used the CONTACT link to ask the same question. I'm still waiting.
    It really seems absurd to trust the security of my computer to a company that won't respond when I ask them a question, and it's really stupid of them if they're ignoring me because I haven't bought yet; that's not the way to convert a potential customer into an actual one. It's also a very bad thing if the "recommended" contact link in the ESET window doesn't even work! I'm really disappointed, because I've been looking for a replacement for Norton, and I really thought ESET was it.
    Does anyone have any input on this?
    Thanks.
     
  2. elapsed

    elapsed Registered Member

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    Apr 5, 2004
    Posts:
    7,029
    ESET support don't know if you've bought or not, it has nothing to do with that, there is complete equality. The fact that it's been a week sounds more like they didn't get your mail, at which point I would be trying with a different email account.

    Punishing a company for getting 3 weeks instead of 4 is pretty ridiculous, it obviously been a mistake in the system, which is automated.

    The v4 beta is currently free to use if you want a trial.
     
  3. jLittle

    jLittle Registered Member

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    Feb 6, 2009
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    I was hoping to actually learn something, not just hear from someone who's determined to defend ESET.
     
  4. agoretsky

    agoretsky Eset Staff Account

    Joined:
    Apr 4, 2006
    Posts:
    4,033
    Location:
    California
    Hello,

    For questions relating to licenses (trial as well as registered user ones) it is best to contact customer service directly at +1 (866) 343-3738 between 6:00AM - 6:00PM (Pacific Time Zone) for assistance.

    Regards,

    Aryeh Goretsky
     
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