Hi all, I have been having a problem with PB&R 2012 Home, but the questions that relate to my problem and the post I made on 12/23 have been answered by no one. Are the only people on here consumers like myself that don't know anything about the software, except that it doesn't work most of the time? How is it that one can receive no support on the "Official Paragon Support Forum" anyway? Is this like the old saw: "Call me Teusday, I'm not in on Teusday"? I'm in the midst of trying to straighten out my system after installing Windows 8 (which totally screwed everything up) and I need to back up my Windows 7 and another drive that is connected by USB (it's a drive with Windows XP installed). I have been without the use of my computer since installing Windows 8 shortly after its official release (presently using a friend's computer to ask this question) and if it weren't at Christmas time I would be in a world of hurt. Is it that you only support paid versions of your software, if so, why offer a free version at all? It certainly doesn't make me want to buy your software when I can't get the free version to work and can't get any information about it. I would appreciate it if someone would tell me that I'm wasting my time here, so I can try to find a backup utility that actually works. I cannot get PB&R 2012 to backup any drive to any other drive. The backup starts and says ±15 minutes remaining, then about 3/4 of the way through, at about 3-4 minutes the time remaing begins to go back up until it's at ±15 minutes and then I get the error message that says PB&R can't perform some operation: retry; ignore error; ignore all errors, but none of those options do anything to rectify the problem. "Retry" simply goes around and around, "ignore error" is essentially the same and "ignore all errors" will continue the backup, but it's no good when I try to restore from the archive.