Does Acronis TI 11 support Raid 1?

Discussion in 'Acronis True Image Product Line' started by tilmant, Mar 18, 2008.

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  1. tilmant

    tilmant Registered Member

    Mar 18, 2008
    I have the latest version of Acronis True Image 11 and just purchased an HP system configured with hardware raid 1. The system OS is Vista 64-bit and TI installed and backed up the data without any complaints. I try to restore the image and the system reboots, tries to start the re-imaging process, closes and boots back into the OS.

    If TI 11 does not support raid, which version does? And can I restore an image created by TI 11 with that other version?

    Thanks information
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello tilmant,

    Thank you for choosing Acronis Backup software.

    Please accept our apologies for the delay with the response.

    When you run under Windows Acronis True Image 11 Home supports all the RAID arrays which are correctly recognized by the Operating System. When you run under Acronis Bootable Media it uses Linux environment and its own drivers for RAID controllers. When you try to restore system partition under Windows Acronis True Image acts in the following way: it reboots, loads Linux environment and performs restoring under it. So if the device is not supported in Linux this means the system partition restoring will fail.

    In order to fix the issue please make sure you use the latest build. The latest build number for Acronis True Image 11 Home is 8053. It can be found in the Help -> About dialog. If the build you use is not the latest one please feel free to download it as deescribed in Acronis Help Post.

    After the latest build is downloaded please install it and recreate Acronis Bootable Rescue Media. After that please try to restore backup under Acronis Bootable CD to make sure that the RAID controller is correctly recognized in Linux environment. If the device is recognized you will also be able to perform system partition restoring under Windows.

    If the RAID is not recognized still we would recommend you to collect Windows System Information file and sysinfo.txt created under Acronis bootable CD as described in Acronis Help Post. Then please submit request to Acronis Customer Support Service with the detailed issue description and mentioned files attached.

    Thank you
    Nikita Sakharov
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