Do they really live security?

For what reason do they asking customers to send lot of sensitive data through non-encrypted channel? For more details see ESET customer care contact form on theirs web.

 

You could always post a link to the contact form you're talking about

 

Yep, you are right>
http://www.eset.com/support/contact/ is not encrypted and the data is being sent in non-encrypted channel. The data sent might be consider sensitive but might also be considered non-important and non-personal.

 

Hmmm there is a HTTPs version too :https://www.eset.com/support/contact/

 

Yep, seem true. That is fine.

However going from eset.com -> Support -> Home -> contact... it opens the http only version, not the secure one.

 

Yes same here

 

it wouldn't take much for the ESET web dev to fix this...

 

Our Web Dev team has been notified and they're already looking into it. I'll post again once the change has been made. Thanks for the heads up!

 

I also used it as a catalyst to revisit the links on some of our pages - those that lead to pages where data is collected are being hard-coded as https links...

 

Nice to hear

 

Screenshots says it all

 

I'm not really sure what you think it says - because ESET said in this very thread that they are passing it onto their web-dev team to get working on it.

ESET.COM isn't *my* website....

 

Afaik he was talking about his reseller website at :http://www.betterantivirus.com/

 

Well, sorry. I did not realize you are talking about YOUR site, by writing "our" I thought you mean the global ESET site which we all visit.

 

The support request form is now serving over HTTPS:

https://www.eset.com/us/support/contact/

Redirects are in place so if someone requests HTTP, they will automatically get redirected to HTTPS.

Please let us know if there are any issues.

 

Thanks and great job. It's working fine for me

 

Not the case if launched from ESS GUI*, which takes you to this URL: http://www.eset.com/support/contact/, still not HTTPS and I was not redirected.

*) Help and support > Customer care support request (web form).