Distorted desktop with v9.0.3633 Recovery Boot CD

Discussion in 'Acronis True Image Product Line' started by Desert Rat, Jun 7, 2006.

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  1. Desert Rat

    Desert Rat Registered Member

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    I recently upgraded to TI v9.0.3633 on a Win2000 Pro system. When I create a Recovery Boot CD and boot with it, the recovery desktop is distorted - I'm pretty sure that the display driver on the CD is the problem. I've contacted tech support by e-mail and they told me to download the .iso file for v9.0.2337 and use that. Has anyone else experienced anything like this?

    Desert Rat o_O

    Shuttle Inc AV49V(N) Motherboard
    VIA VT8754 Apollo P4X400 Chipset
    Intel Pentium 4A, 2600 MHz Processor (Northwood, A80532)
    PNY nVIDIA GeForce FX 5500 (128 MB) Display Adapter
    VIA AC'97 Enhanced Audio Controller (on board)
    512 MB (PC3200 DDR SDRAM)
    VIA Rhine II Fast Ethernet Adapter
    Maxtor 6E040L0 Hard Drive (40 GB, 7200 RPM)
    Maxtor 6Y250P0 [Hard drive] (250 GB, 7200 RPM)
    NEC 19" MultiSync 95
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Desert Rat,

    Could you please let me know your Acronis request # which was sent to you in autoreply to your letter so I could look through the conversation with our Support Team?

    Thank you.
    --
    Aleksandr Isakov
     
  3. Desert Rat

    Desert Rat Registered Member

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    Request #597757

    Desert Rat
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Desert Rat,

    I believe that Ivan gave you the link to the old build by mistake. I have just send you the link to appropriate build via e-mail. Please follow the instructions provided in this e-mail. If the issue persists, please reply to that e-mail and describe the issue in more details, Ivan will assist you.

    Thank you.
    --
    Aleksandr Isakov
     
  5. Desert Rat

    Desert Rat Registered Member

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    I downloaded the .iso for v9.0.3633, burned it to a CD and booted it up - it is distorted like the ones I created from TI Home v9.0.3633. The v9.0.2337 .iso I downloaded worked well, but very low resolution screen. Something is wrong with the display driver that gets loaded on the v9.0.3633. I have burned 5 CDs now trying to get a good 3633 recovery boot CD. After reading through the other posts here about problems with build 3633, it looks to me like there are some major problems with it - and I haven't even gotten around to testing doing a backup and restore. All of this stuff should be fixed in beta - or are you using your customers as beta testers to find out all the problems with a new release? It really doesn't give me a warm and fuzzy feeling about using TI to back my system up - will it work if I get in a bind and have to rebuild my system because of a hard disk failure?

    Desert Rat o_O
     
  6. Desert Rat

    Desert Rat Registered Member

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    Ok, I did a backup of two volumes of my Win2000 Pro system, from Windows, with TI v9.0.3633, to an internal drive partition - the backups ran ok and when I validated the backups from Windows, they checked out ok. I then booted up to the v9.0.2337 restore CD and tried to validate the backups - the two backups were not reconized as TI backups. I then booted up the v9.0.3633 restore CD and was able to access the validate icon - both backups checked out ok. So, it looks like the only problem I have is the distorted desktop with the TI v9.0.3633 restore CD...

    Desert Rat :(
     
  7. Desert Rat

    Desert Rat Registered Member

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    Hello - is anyone thereo_O

    Desert Rat o_O
     
  8. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Desert Rat,

    Please have a look at this post it will answer your question.

    As to the issue with "distorted desktop" please create Windows System Information and Linux system information (sysinfo.txt) as it is described in Acronis Help Post. Please attach the collected files to your request to Acronis Support Team, Ivan will assist you.

    Thank you.
    --
    Aleksandr Isakov
     
  9. Desert Rat

    Desert Rat Registered Member

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    I submitted the two files you tell me to before I started this thread and the problem is still ongoing. I haven't received a solution - the distorted screen is ongong, and as I said before, I have burned 5 CDs so far trying to get the True Image v9.0.3633 Recovery Boot CD to work without success...

    Desert Rat :thumbd:
     
  10. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Desert Rat,

    Please note that Ivan Belinsky is working on this issue along with the Development Team and will do our best in order to contact you with a possible workaround as soon as possible. We will highly appreciate if you wait for a few days more to let us complete the investigation. Please accept our profound apologies for the delay.

    Thank you.
    --
    Aleksandr Isakov
     
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