Disk-to-disk cloning notebook's external SATA HD

Discussion in 'Acronis True Image Product Line' started by artp, Jul 12, 2006.

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  1. artp

    artp Registered Member

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    Using ATI9 Home build 3677 with HP notebook model ZE5385 to perform a disk-to-disk clone of laptop's internal PATA HD to a external eSATA-connected HD.

    The destination SATA HD is in an external self-powered enclosure that has both USB and direct SATA-to-SATA capability (Kingwin TL-35CS). A CardBus PCMCIA card with eSATA ports is connected to the laptop.

    The Windows XP OS detects the externally-connected SATA HD and the contents of the drive can be accessed. Files can be moved/copied between the notebook's internal HD and the SATA HD without any problem.

    But unable to perform a disk-to-disk clone. ATI aborts the process indicating that only one drive has been detected. (No problem using the USB connection to perform the cloning operation).
     
  2. artp

    artp Registered Member

    Joined:
    Jul 12, 2006
    Posts:
    3
    Using ATI9 Home build 3677 with HP notebook model ZE5385 to perform a disk-to-disk clone of laptop's internal PATA HD to a external eSATA-connected HD.

    The destination SATA HD is in an external self-powered enclosure that has both USB and direct SATA-to-SATA capability (Kingwin TL-35CS). A CardBus PCMCIA card with eSATA ports is connected to the laptop.

    The Windows XP OS detects the externally-connected SATA HD and the contents of the drive can be accessed. Files can be moved/copied between the notebook's internal HD and the SATA HD without any problem.

    But unable to perform a disk-to-disk clone. ATI aborts the process indicating that only one drive has been detected. (No problem using the USB connection to perform the cloning operation).
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
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    Hello artp,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    Please note that the "Clone Disk" feature of Acronis True Image 9.0 Home can be used to create the exact copy of one hard drive on another. Please note that external USB drive can be recognized as a hard drive or as a removable media in Windows. In the first case the clone procedure with Acronis True Image 9.0 Home is possible, in the second - is not.

    If the external hard drive is recognized as a hard drive in Windows but you still not able to perform clone disk procedure please make a screen shot of Windows Disk Management by following Start -> Control Panel -> Performance and Maintenance -> Administrative Tools -> Computer Management -> Disk Management. Also create Acronis Report and Windows System Information as it is described in Acronis Help Post. Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the issue appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    EDIT: I have merged this two threads since are identical. Please try to avoid posting duplicate requests in the future as it makes us as well as other forum members do a double work sometimes.

    Thank you.
    --
    Aleksandr Isakov
     
    Last edited: Jul 20, 2006
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