disk.sys error 0000000000000050

Discussion in 'Acronis True Image Product Line' started by guruuno, Dec 20, 2007.

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  1. guruuno

    guruuno Registered Member

    Mar 15, 2004
    Windows Server 2003 R2 X64
    Tried both True Image & Echo (Server)
    During backup, hangs, blue screens, reboots.
    No issues with other clients with True Image on Windows Server 2003, only this one.
    (This is the ONLY X64 OS however).
    Backups have become unreliable.
    Options, choices, resolutions?
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello guruuno,

    Thank you for choosing Acronis Corporate Disk Backup Software.

    We are sorry for the delayed response.

    Please download the latest version of Acronis drivers and install it with disabled logging.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    - Reinstall Acronis drivers with enabled logging;
    - Reproduce the issue and collect the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Please perform the actions described in this previous post to enable Windows mini-dumps. Then please reproduce the problem and collect the created file.

    Please also collect the application log of the operation:
    - run the program;
    - select Show log on the toolbar or from the Tools menu;
    - select the log with error messages;
    - click "Save the log entry to file" (the diskette icon).

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Marat Setdikov
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