Disk not found

Discussion in 'Other Acronis Products' started by WilliamBF, Jan 5, 2005.

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  1. WilliamBF

    WilliamBF Guest

    I've got the same problem as "jetstreamsky" posted on november 14th 2004. I want to resize my partition on a windows 2003 server scsi disk. Upon restart i get the message "disk not found" and the pc restarts normally.
    I understand that there is a solution, but it was not posted in this thread. Please post how to solve it. Thx very much.

  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello WilliamBF,

    Thank you for your interest in Acronis products (http://www.acronis.com/homecomputing/products/).

    We are very sorry for the inconviniences.

    First of all, please make sure you use the latest build, which is available on our web site at http://www.acronis.com/homecomputing/support/updates/. To get access to updates you should register your software first at http://www.acronis.com/homecomputing/registration/. Please disable any download managers, internet download/connection boosters, etc. before the download.

    Please try the following workaround:

    Please boot your computer from the Acronis True Image rescue disc (the full version) and press F11 key when the "Starting Acronis Loader..." message appears. After you get the "Linux Kernel Settings" prompt, please add the "acpi=off noapic" parameter (without quotes) to the end of the Linux kernel command line (do not remove the word "quiet") and click on the OK button.

    If it doesn't help please boot your computer from the Acronis True Image rescue disc and get to the "Linux Kernel Settings" prompt once again. After that please remove the "quiet" word, click on the "OK" button and wait for # prompt to appear. Please insert a diskette into a floppy disk drive and issue the following commands:

    cd tmp
    mkdir mntdir
    mount /devfs/floppy/0 mntdir
    sysinfo > mntdir/sysinfo.txt
    umount mntdir

    Send the sysinfo.txt file from the diskette along with the model of your SCSI controller and the description of the problem to support@acronis.com.

    Thank you.
    Ilya Toytman
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