disk director and response fm support

Discussion in 'Acronis Disk Director Suite' started by savagcl, Sep 5, 2005.

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  1. savagcl

    savagcl Registered Member

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    Disk Director?

    I have 3 partitions on a USB Harddrive - M, R, and S, in NTFS format.
    Using Disk Director (DD) i was able to delete the M partition (making it free
    space) then i re-allocated "M" as a logical partition.

    I told DD to re-allocate all the space on the "M" partition to partition "R". DD
    did most of it but it left 15.66meg as partition "M".

    How do i get the 15.66meg allocated to partition"R"??
    Leaving me with only 2 partitions on the USB HD is what i'm trying to get done.

    thank you,
    savagcl
     
  2. WSFuser

    WSFuser Registered Member

    Joined:
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    Posts:
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    Re: Disk Director?

    i think the 15 megs is mantatory because on my 80gb hd, when i create a main partition during teh windows xp install it still leaves 8mb.
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Re: Disk Director?

    Hello savagcl,

    Thank you for choosing Acronis Partition and Disk Managing Software.

    Please make a shots of the following screens:

    - Windows Disk Management showing the partition layout of your external hard drive;

    Go to Start -> Control Panel -> Performance and Maintenance -> Administrative Tools -> Computer Management -> Disk Management

    - Acronis Disk Director Suite 9.0 main window showing the partition layout of your external hard drive;

    If you are not familiar with making screen shots, please read the below step-by-step instructions.

    - Get to the window which you want to make a screen shot of;
    - Hit the (Alt+)PrintScreen button on your keyboard;
    - Run Paint usually available in Start\Programs\Accessories or another graphics application;
    - Choose Paste command in Edit menu;
    - Save the result picture with JPEG format being preferable.

    Please also create Acronis Report as it is described in Acronis Help Post.

    Please keep your external USB hard drive connected while creating Acronis Report.

    Send these screen shots and Acronis Report to support@acronis.com along with the step-by-step description of the actions taken before the problem appeared and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
  4. savagcl

    savagcl Registered Member

    Joined:
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    Posts:
    161
    Re: Disk Director?

    Ok, I sent the 2 JPG's and the Report.txt file along with my writeup.

    Interesting notes:
    1. I got the latest update (554) and tried again - same result, partition is still
    there.
    2. I cannot find any reference for "Delete a partition" anywhere in the latest
    release help file or in the program itself...... What happened to the delete
    function??
    3. In the problem report procedure under "Problems with Windows", we are
    ask to provide system info using a "File", "Save", etc. What i got was the
    Windows XP Help and Support page. No where could i find a "File" or a
    "Save".

    I will post results here or maybe a new thread.
    Will be interesting to see what fix support comes up with,
    thank you,
    savagcl
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

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    Re: Disk Director?

    Hello savagcl,

    If you do not receive any response from Acronis Support Team within 48 hours please let me know your Acronis Request # which will be sent to you in autoreply. I will find out the reason for the delay.

    Thank you.
    --
    Irina Shirokova
     
  6. savagcl

    savagcl Registered Member

    Joined:
    Jun 21, 2004
    Posts:
    161
    Re: Disk Director?

    Ticket # 348147

    Their response:
    Hello,

    Thank you for using Acronis Disk Director Suite.
    (http://www.acronis.com/homecomputing/products/diskdirector/)!

    We recommend you to delete partition M using Disk Management in order to solve
    the issue.

    Thank you.
    --
    Sincerely yours,
    Konstantin Karik


    Kinda disappointed with this response. a little more elaboration was expected
    , like why didnt disk director fix this (is it a known problem)? Is it (being
    worked)? Would have been nice to know if its a known problem

    If i delete partition M using WinXp Disk Management,
    What happens to the space?
    Will this mess up disk director?
     
  7. WSFuser

    WSFuser Registered Member

    Joined:
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    Posts:
    10,632
    Re: Disk Director?

    if u delete the partition, the space will just become free unpartitioned space. to use it, repartition it and format tho u might still have that problem of 15 megs not being used.
     
  8. savagcl

    savagcl Registered Member

    Joined:
    Jun 21, 2004
    Posts:
    161
    Re: Disk Director?

    WSFuser,

    I recreated the partition (M) and formatted it then i tried to add it to another
    partition but it wouldnt let me increase the size to other than what the size
    already was even tho i told it to take the space from partition M......

    I'm wondering if its a problem of my headspace or diskdir isnt quite perfect yet....


    thanks for helping, WSFuser,
    savagcl
     
  9. savagcl

    savagcl Registered Member

    Joined:
    Jun 21, 2004
    Posts:
    161
    Ticket # 348147
    Their response:

    Hello,
    Thank you for using Acronis Disk Director Suite.
    (http://www.acronis.com/homecomputin...s/diskdirector/)!

    We recommend you to delete partition M using Disk Management in order to solve
    the issue.

    Thank you.
    --
    Sincerely yours,
    Konstantin Karik

    Kinda disappointed with this response. a little more elaboration was expected
    , like why didnt disk director fix this (is it a known problem)? Is it being
    worked? Would have been nice to know if its a known problem

    If i delete partition M using WinXp Disk Management,
    What happens to the space?
    Will this mess up disk director?

    I recreated the partition (M) and formatted it then i tried to add it to another
    partition but it wouldnt let me increase the size to other than what the size
    already was even tho i told it to take the space from partition M......

    I'm wondering if its a problem of my headspace or diskdir isnt quite perfect yet....


    thanks for helping,
    savagcl
     
  10. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello savagcl,

    Please accept our apologies for the delay with the response.

    If you delete your M: partition using your Windows Disk Management then this space would become unallocated. I recommend you to delete it and then move your S: partition to occupy the freed space. After that you will be able to increase the size of your R: partition. You were unable to do it earlier because there was S: partition between your R and M partitions.

    Thank you.
    --
    Semyonov Vasily
     
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