Yesterday (1/13/07) I purchased both DD 10 and True Image 10 from digital river. I initially had problems with True image, but after restarting my computer, this product began to work properly. I then tried to install DD. This program won't install. As the installation program is about to complete, it reverses itself and says: INSTALLATION INCOMPLETE The installation was terminated before Disk Director Suite could be remove. I bought this program instead of PM based on PCMag reviews, dut I'm regreting it. Support (via phone is non-existent) and the website has nothing. If Acronis support reads this, please get back to me soon, i email you my pc information. If we cannot solve this soon, I will contact my credit card company.