Disappointed with WSA support

Discussion in 'Prevx Releases' started by volvic, Oct 22, 2013.

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  1. volvic

    volvic Registered Member

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    https://www.wilderssecurity.com/showthread.php?t=339589 is it appears not an isolated incident. Their support is going down the pan. Very disappointing as I have been recommending WSA to everyone AND saying that in case WSA cannot clear up a virus they will help you. Think that should be they will fob you off?
     
  2. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    One post 10 months ago isn't exactly an epidemic. File infectors require manual assistance to clean, and the use of specialized tools that we have provided. If you write into our support inbox or call us, we have a large team of support agents available to help.
     
  3. GreekGuy

    GreekGuy Registered Member

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  4. Techfox1976

    Techfox1976 Registered Member

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    Question:
    Volvic, are you here to contribute constructively or just nitpick the product?

    Anyway not much works well against file infectors. Anything that doesn't block a file infector straight-away is pretty much screwed.
     
  5. fax

    fax Registered Member

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    Competition starting to get nervous... :D;)
     
  6. imdb

    imdb Registered Member

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    indeed. :D
     
  7. ams963

    ams963 Registered Member

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    +1...:thumb: Couldn't agree more.
     
  8. volvic

    volvic Registered Member

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    You're beginning to sound like Apple fanbois.

    FWIW, WSA support is rubbish, that is my experience.

    To say that in 2 years it has only let 1 virus through which happens to be fatal is ridiculous.

    No wonder they keep getting panned in the reviews.
     
  9. Sir Percy

    Sir Percy Registered Member

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    So basically you ammo is: If the other users do not share my opinion, i declare them fan boys.... o_O

    Whether you're just troll trying to stir the pot or you're an angry guy having a real bad week hammering it out on the keybord i do not know, but you're on quite a roll with your posts in various sections if you're going for the gold medal in silly posts.

    What you're saying makes little sense for users having read this part of the forum on a regular basis. FWIW: From reading this forum over several years now and also IME support is great in general.
     
    Last edited: Oct 23, 2013
  10. PC_Fiddler

    PC_Fiddler Registered Member

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    IMO Webroot support is the best I have ever used with any Windows program & that's since Win 3.0 - The only ammo volvic had was that of another user that is happy with support :eek:

    If I want to be really critical of WSA I must say the green icon does clash a little with the green Spotify icon :argh: But I'm just going to have to live with it.

    (BTW no one if forcing you to use WSA if you don't like it there are many others)
     
    Last edited: Oct 23, 2013
  11. shadek

    shadek Registered Member

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    In all honesty, you're getting tiresome. Why all the new threads?
     
  12. popescu_dan

    popescu_dan Registered Member

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    If anything, WSA support is the best among AV's.

    Is a totally different story about WSA itself.... and if you start to criticize it , the 10-15 followers will jump accusing you of hidden agenda...
     
  13. Triple Helix

    Triple Helix Webroot Product Advisor

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    Well it is the Webroot Prevx Forum and you joined just to say that? LOL

    TH
     
  14. fax

    fax Registered Member

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  15. Baldrick

    Baldrick Registered Member

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    TH, it never ceases to amaze me how shallow some folks can be, especially when Wilders is known for the knowledgeable, friendly, helpful, gracious and amiable people who frequent the forum.

    Well, if one goes by the concept of Standard Deviation there will be 5% on the periphery...unfortunately they seem to congregate on the same threads...I wonder why...:argh:

    PS: I am only here cause I am looking for another 'fanboy' label...:D
     
  16. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    I've been trying to figure out how to classify myself: I use Mac hardware with OSX removed and Windows installed natively, have an Android phone, and a Surface RT tablet for working on cramped flights :D I think I'm just a fan of technology :oops:
     
  17. Triple Helix

    Triple Helix Webroot Product Advisor

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    Oh no our VP of Development is a Technology Freak! What's next to come something like the TV show Series Revolution? No Power no play with toys. :blink:o_O:gack::ouch::argh:

    TH :D
     
  18. Techfox1976

    Techfox1976 Registered Member

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    Mac Laptops maybe, but desktops make me sad. I should have built a PC for you. *ahh well* And Surface RT? I got a Surface Pro because it is much better. Webroot should pay you more.

    Did you get the laser keyboard too? I like mine. Works well with the Surface and with the Android tablet. ^.^
     
  19. superssjdan

    superssjdan Registered Member

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    I see it looks like Claudiu is back under yet another name. Obviously has nothing better to do than to troll WSA threads. Some will never get it.As this thread has veered yet again off topic,it should be closed.
     
  20. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Mac laptop in my case. I got a Surface RT to try to get WSA to work on it (result: Microsoft prevents it, so unfortunately no). I use the "type keyboard" which has a good feel to it but I didn't realize that the laser keyboards actually worked... may need to look into one of those, to help clear up some desk space!
     
  21. TonyW

    TonyW Registered Member

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    Whilst Support is generally good, it's worth bearing in mind there are different personnel looking at the ticketing system. Some respond quicker than others, and some may not be familiar with all the user's "history".

    As examples:
    I communicated, regarding a line in scan log, at 12.52pm on 20th; reply came at 16.54 on 21st.

    A communication from Webroot on 18th, about putting in work order for deletion of online account, advised they'll let me know when task completed; they didn't, but I've found it has been done.

    Some replies look as though they're scripted without taking into account we actually know what to do - "Should you have additional questions, please send us a reply in the "Send another message" section of this page".
     
  22. Tarnak

    Tarnak Registered Member

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    I prefer not to resort to having to contact support, but if I have to, I will. (Four to's in one sentence: too much?) ;)

    It leads me to recalling a song by Rickie Jones - "The Last Chance Texaco" :D
     
  23. J_L

    J_L Registered Member

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    There's already something wrong if somebody bashes AV support based on one incident of a satisfied long-time user in the entire forum, and demands 100% protection (read AV-Comparatives, AV-TEST, security news, etc.)
     
  24. zfactor

    zfactor Registered Member

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    no offense but if any pc gets infected by file infectors i dont think any av can fully remove and fix the system with a simple scan none that i have seen anyway.
     
  25. ams963

    ams963 Registered Member

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    Just to let you know, I'm not a fanboy. I'm paid by Webroot to preach and advocate for the products. I blindly must support Webroot or I wouldn't get paid. I try to convince members here to buy WSA so I'll get my commission.:rolleyes:

    Happy now? Is that what you wanted to hear?.....Going around bashing people who like WSA and their support.:cautious: .....Must remember people who liked and loved PrevX have mainly flocked to WSA. Joe and the whole team of PrevX is here with Webroot. WSA is PrevX only better with more resources. Enough for people to at least try out WSA. Nothing about fanbois.
     
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