Perhaps the Prevx Moderator. can help me out. I've tried using the online option to notify customer support that MyPrevx does not work since the day I signed up for it because I received an error online and cut and pasted the error message. I am using the correct user name and password (PW). In every case when I've used this option, I get a robo-email reply that gives me a new PW and no one is reading my email about the error message (I don't need a new PW). So I tried emailing them directly at email@example.com and got a reply that I am using the correct login ID and PW, but that because I went through their online system for support (like you are instructed to do), I received a new password and to try that out and to not reply to this email but go through the online support again. So I did as they suggested and I got the error message again. I used the online support and reported it, and I got the stupid robo-email giving me a new PW that I didn't need and ignored my email. I gave it a few days and no reply from Prevx. In the meantime, I tried again to report it online for support and got the same robo-email with another PW! Every time I get new PW, I try it, but I still get the same error message and I am locked out of MyPrevx and no one seems to care about their customers. The last email from them told me to "never delete my cookies because that is the problem." I'm sorry, but for security reasons, esp. when going on financial sites (every day), I always clear my cookies and clean my system. If this is what it takes to make Prevx work, then something is wrong and needs to be fixed. They rudely told me to not email them back and to only go through the online support site...that only gives robo-emails and a new PW. I was tired of getting robo-emails, so I emailed firstname.lastname@example.org one last time and told them that ALL of their PW's including my original one do not work, and the same error message is present every time I attempt to log in. I asked them that if the problem was that I could never delete my cookies, which was never disclosed to me prior to purchasing the product, then I wanted my money back since they cannot seem to resolve my current problem since THE DAY I PURCHASED IT. It has been over 4 days now without a reply from them. As someone who has evaluated customer service for corporations in the past, I rate this as poor. I am willing to dispute this with my credit card company if necessary, but I'd like to work this out with them if I can get any help. What should I do?