Disappearing TrueImage 9,1 licenses

Discussion in 'Acronis True Image Product Line' started by jeremyotten, Apr 8, 2006.

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  1. jeremyotten

    jeremyotten Registered Member

    Joined:
    Feb 9, 2005
    Posts:
    684
    Hi Acronis,

    when I login my account once from 1 IP I See al my licenses. WHen I then logoff and Log back in again All my 9.1 licenses are gone.

    Also when I login from a new IP i can see my licenses. ANd when I logoff and login again I miss the 9.1 licenses.

    Please fix this problem!

    Thanx in Advance
    Jeremy Otten
    Netherlands
     
    jeremyotten, Apr 8, 2006
    #1
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Jeremy,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept our apologies for the delay with the response.

    Please submit a request for technical support. Provide the information about your account along with the link to this thread. We will investigate the problem and try to help you as soon as possible.

    Thank you.
    --
    Tatyana Tsyngaeva
     
    Acronis Support, Apr 10, 2006
    #2
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