Hello I am getting very frustrated with True Image. My problem is that a monthly full backup works fine, but that the daily differential backup (a) sometimes seems to revert to an incremental backup! (b) works for a few days and then starts failing - I have no idea why (c) more recently, seems to fail because of pretty harmless looking files or folders in "My Documents" such as a folder full of pictures The only thing that has sometimes worked is that I've realised my backup drive is full, hence TI failing - so I've deleted a few files and that's done the business. (Though isn't TI supposed to be able to detect that and start replacing the older files?) But now I'm foxed as to the problem. PLUS (moan, moan) I've never really understood why you have to choose the same file or archive name (again, never understood the difference) for a scheduled differential backup as the scheduled full backup. Now, buying online means that you don't get the manual and maybe I should have looked at that much more closely. But the programme just doesn't seem very intuitive - or maybe it's just me... Cheers for any help people can offer me!