Different dates ATI and Windows

Discussion in 'Acronis True Image Product Line' started by Beach, Apr 18, 2009.

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  1. Beach

    Beach Registered Member

    Joined:
    Nov 7, 2004
    Posts:
    80
    I am having a problem all of the sudden with two of my clients offices as well as my Images showing one date in ATI, and another in Windows. All of the backups are showing up as completed in ATI, with no errors on the ATI logs.
    But the dates in Windows are showing up different, some of them off by 2 weeks.
    All computers are Dell, XP Pro, SP3, ATI Workstation 8039. The dates on all the machines are correct, and all these machines (14) have been running fine for over 6 months, until about a month ago. I have Workstation loaded at several other locations, but others are not having this problem. The two locations are not affiliated, as well as me having the same problem at home.
    Note;
    Dell_Main_Daily 4/15/2009 Daily C Drive Completed April 17,2009
    Dell_Main_Weekly 4/10/2009 Weekly C Drive Completed April 12,2009
    I just imported one shot from Windows, as the next would show all the others
    having different dates. Thanks.
     

    Attached Files:

  2. Beach

    Beach Registered Member

    Joined:
    Nov 7, 2004
    Posts:
    80
    bumpp
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Beach,

    Thank you for using Acronis True Image Echo Workstation

    Please accept our apologies for the delay with the response.

    Please note that our software tracks the time using standard Windows settings. So it's completely depended on it.

    We would recommend you to update your software to the latest build (please make sure that all components are updated).

    You can download all necessary files from update section in your account.

    If you have not registered your product on our web site yet, we recommend to do it in order to receive free updates.

    - Choose Product registration
    - Enter the serial number for your Acronis product in the corresponding field.

    Thank you.
    --
    Alexander Nikolsky
     
  4. Beach

    Beach Registered Member

    Joined:
    Nov 7, 2004
    Posts:
    80
    Alexander--I don't see an update past 8206. That's what half of my clients are using, so its more than that. Any other ideas??
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Beach,

    Thank you for using Acronis Corporate Products

    Please obtain schedreport.txt file from one of the problem computers, also please let us know the tasks where you see the time discrepancy.

    - Download the file;
    - Start the Command Prompt from Start -> Programs -> Accessories menu;
    - Run the following command in the folder you saved the file to:

    schedmgr get report > schedreport.txt

    - Attach the created schedreport.txt file to your post.

    Thank you.

    --
    Oleg Lee
     
  6. Beach

    Beach Registered Member

    Joined:
    Nov 7, 2004
    Posts:
    80
    Oleg--
    get
    report
    -------
    Service
    -------
    Installed: Yes
    Started: Yes
    --------
    Platform
    --------
    Computer OS: 2 ( Windows )
    Flags: 0x1 ( base_functions )
    WinVer: 0xA280105 (NT 5.1 build 2600)
    --------
    Currents
    --------
    User: JIM\Beach
    Sid: S-1-5-21-562056426-501426474-2471248489-1007
    Time: 27.04.2009 14:30:24
    ServiceStatus.Flags: 0x0 ( )
    ------
    Builds
    ------
    Library build: 227
    SPF_WIN_TERMINAL_SERVICES: Supported
    WaitChangesEx(): Supported
    Service build: 255
    Service status flags: Supported
    task_parameters::ReadOnly.Next: Supported
    WaitChangesEx(): Supported
    ----------------
    CurUser 1 (JIM\Beach):
    ----------
    Task 1-1
    ----------
    Flags: 0x404047 ( enabled autodelete once logoff temporary no_wait_logoff )
    FlagsLater: 0x8 ( servers )
    Type: daily
    ExecApp: E:\Acronis Workstation\TrueImageMonitor.exe
    ExecCmd: /shutup
    Last changed: 25.04.2009 13:21:15
    Clients: 0x1
    Guid: D0840D9E-AF49-4810-BF5F-9DCBE69D3296
    ----------------
    ----------
    Task 1-2
    ----------
    Flags: 0x1000C19 ( enabled executed time account hidden use_show_window )
    FlagsLater: 0x4 ( mutexes )
    Time: 2:00:00
    Type: weekly
    Extra: on sunday
    Begin: 12.04.2009
    ExecApp: *TrueImageNotify*
    ExecCmd: /dummy /script:"FFD670F9-8385-44E9-BBBC-BE81B187CBB3" /uuid:"FFD670F9-8385-44E9-BBBC-BE81B187CBB3" /RunCount:?RunCounter?
    Product: 2
    Last changed: 12.04.2009 11:21:10
    Last tried: 12.04.2009 11:22:02
    Last result: run on 12.04.2009 11:22:02, exited on 12.04.2009 13:16:44 with code 0
    Next try: 03.05.2009 2:00:00
    User: JIM\Beach
    Password: yes
    Mutexes: 0x2
    Servers: 0x1
    Guid: FFD670F9-8385-44E9-BBBC-BE81B187CBB3
    ShowWindow: 0x0 ( SW_HIDE )
    ----------------
    ----------
    Task 1-3
    ----------
    Flags: 0x1000C19 ( enabled executed time account hidden use_show_window )
    FlagsLater: 0x4 ( mutexes )
    Time: 1:00:00
    Type: monthlydow
    Extra: on monday
    Extra: on weeks 1
    Begin: 02.02.2009
    ExecApp: *TrueImageNotify*
    ExecCmd: /dummy /script:"CD5D1080-D388-4558-84E3-BB94C2AFAD83" /uuid:"CD5D1080-D388-4558-84E3-BB94C2AFAD83" /RunCount:?RunCounter?
    Product: 2
    Last changed: 02.02.2009 5:27:29
    Last tried: 06.04.2009 16:01:04
    Last result: run on 06.04.2009 16:01:04, exited on 06.04.2009 22:46:28 with code 0
    PrevSucc. result: run on 07.03.2009 12:52:24, exited on 07.03.2009 19:36:35 with code 0
    Next try: 04.05.2009 1:00:00
    User: JIM\Beach
    Password: yes
    Mutexes: 0x2
    Servers: 0x1
    Guid: CD5D1080-D388-4558-84E3-BB94C2AFAD83
    ShowWindow: 0x0 ( SW_HIDE )
    ----------------
    ----------
    Task 1-4
    ----------
    Flags: 0x1000C11 ( enabled time account hidden use_show_window )
    FlagsLater: 0x4 ( mutexes )
    Time: 3:00:00
    Type: monthlydow
    Extra: on thirsday
    Extra: on weeks 1
    Begin: 12.04.2009
    ExecApp: *TrueImageNotify*
    ExecCmd: /dummy /script:"D0297345-4AC3-483A-B750-3F4880186F59" /uuid:"D0297345-4AC3-483A-B750-3F4880186F59" /RunCount:?RunCounter?
    Product: 2
    Last changed: 12.04.2009 11:18:13
    Last tried: 02.04.2009 7:23:32
    Last result: run on 02.04.2009 7:23:32, exited on 02.04.2009 11:11:27 with code 0
    PrevSucc. result: run on 05.03.2009 6:32:50, exited on 05.03.2009 9:48:45 with code 0
    Next try: 07.05.2009 3:00:00
    User: JIM\Beach
    Password: yes
    Mutexes: 0x2
    Servers: 0x1
    Guid: D0297345-4AC3-483A-B750-3F4880186F59
    ShowWindow: 0x0 ( SW_HIDE )
    ----------------
    ----------
    Task 1-5
    ----------
    Flags: 0x1000C19 ( enabled executed time account hidden use_show_window )
    FlagsLater: 0x4 ( mutexes )
    Time: 2:00:00
    Type: monthlydow
    Extra: on tuesday
    Extra: on weeks 1
    Begin: 03.03.2009
    ExecApp: *TrueImageNotify*
    ExecCmd: /dummy /script:"8AC086C5-1C29-4576-987F-311A4E27E6A1" /uuid:"8AC086C5-1C29-4576-987F-311A4E27E6A1" /RunCount:?RunCounter?
    Product: 2
    Last changed: 03.03.2009 7:38:04
    Last tried: 07.04.2009 4:11:46
    Last result: run on 07.04.2009 4:11:46, exited on 07.04.2009 10:25:29 with code 0
    PrevSucc. result: run on 22.03.2009 20:13:39, exited on 23.03.2009 2:18:47 with code 0
    Next try: 05.05.2009 2:00:00
    User: JIM\Beach
    Password: yes
    Mutexes: 0x2
    Servers: 0x1
    Guid: 8AC086C5-1C29-4576-987F-311A4E27E6A1
    ShowWindow: 0x0 ( SW_HIDE )
    ----------------
    ----------
    Task 1-6
    ----------
    Flags: 0x1000C19 ( enabled executed time account hidden use_show_window )
    FlagsLater: 0x4 ( mutexes )
    Time: 2:00:00
    Type: monthlydow
    Extra: on wednesday
    Extra: on weeks 1
    Begin: 07.04.2009
    ExecApp: *TrueImageNotify*
    ExecCmd: /dummy /script:"793337EA-4D8B-4300-BE38-B8F97DD79F9E" /uuid:"793337EA-4D8B-4300-BE38-B8F97DD79F9E" /RunCount:?RunCounter?
    Product: 2
    Last changed: 07.04.2009 20:21:41
    Last tried: 08.04.2009 11:18:51
    Last result: run on 08.04.2009 11:18:51, exited on 08.04.2009 13:15:19 with code 0
    PrevSucc. result: run on 04.03.2009 5:59:04, exited on 04.03.2009 7:42:36 with code 0
    Next try: 06.05.2009 2:00:00
    User: JIM\Beach
    Password: yes
    Mutexes: 0x2
    Servers: 0x1
    Guid: 793337EA-4D8B-4300-BE38-B8F97DD79F9E
    ShowWindow: 0x0 ( SW_HIDE )
    ----------------
    ----------
    Task 1-7
    ----------
    Flags: 0x1000C19 ( enabled executed time account hidden use_show_window )
    FlagsLater: 0x4 ( mutexes )
    Time: 0:01:00
    Type: monthlydow
    Extra: on saturday
    Extra: on weeks 1
    Begin: 07.02.2009
    ExecApp: *TrueImageNotify*
    ExecCmd: /dummy /script:"B1DC4842-8ADF-486C-BC9E-126E1569E771" /uuid:"B1DC4842-8ADF-486C-BC9E-126E1569E771" /RunCount:?RunCounter?
    Product: 2
    Last changed: 07.02.2009 5:53:31
    Last tried: 04.04.2009 6:25:33
    Last result: run on 04.04.2009 6:25:33, exited on 04.04.2009 22:57:45 with code 0
    PrevSucc. result: run on 06.03.2009 16:55:43, exited on 07.03.2009 8:47:12 with code 0
    Next try: 02.05.2009 0:01:00
    User: JIM\Beach
    Password: yes
    Mutexes: 0x2
    Servers: 0x1
    Guid: B1DC4842-8ADF-486C-BC9E-126E1569E771
    ShowWindow: 0x0 ( SW_HIDE )
    ----------------
    ----------
    Task 1-8
    ----------
    Flags: 0x1000C19 ( enabled executed time account hidden use_show_window )
    FlagsLater: 0x4 ( mutexes )
    Time: 21:00:00
    Type: daily
    Begin: 07.09.2008
    ExecApp: *TrueImageNotify*
    ExecCmd: /dummy /script:"0B0926E3-FE9E-432C-9057-9C482516997C" /uuid:"0B0926E3-FE9E-432C-9057-9C482516997C" /RunCount:?RunCounter?
    Product: 2
    Last changed: 07.09.2008 13:47:27
    Last tried: 26.04.2009 21:00:01
    Last result: run on 26.04.2009 21:00:01, exited on 26.04.2009 22:52:58 with code 0
    PrevSucc. result: run on 25.04.2009 21:00:01, exited on 25.04.2009 22:52:59 with code 0
    Next try: 27.04.2009 21:00:00
    User: JIM\Beach
    Password: yes
    Mutexes: 0x2
    Servers: 0x1
    Guid: 0B0926E3-FE9E-432C-9057-9C482516997C
    ShowWindow: 0x0 ( SW_HIDE )
    ----------------
    ----------
    Task 1-9
    ----------
    Flags: 0x1000C19 ( enabled executed time account hidden use_show_window )
    FlagsLater: 0x4 ( mutexes )
    Time: 0:01:00
    Type: monthlydow
    Extra: on friday
    Extra: on weeks 1
    Extra: on months 6 8 9 10 11 12
    Begin: 03.04.2009
    ExecApp: *TrueImageNotify*
    ExecCmd: /dummy /script:"8924187C-14EE-4CDD-874A-5D2462768510" /uuid:"8924187C-14EE-4CDD-874A-5D2462768510" /RunCount:?RunCounter?
    Product: 2
    Last changed: 03.04.2009 7:22:55
    Last tried: 03.04.2009 14:10:11
    Last result: run on 03.04.2009 14:10:11, exited on 03.04.2009 16:50:40 with code 0
    PrevSucc. result: run on 06.03.2009 5:53:52, exited on 06.03.2009 8:33:39 with code 0
    Next try: 05.06.2009 0:01:00
    User: JIM\Beach
    Password: yes
    Mutexes: 0x2
    Servers: 0x1
    Guid: 8924187C-14EE-4CDD-874A-5D2462768510
    ShowWindow: 0x0 ( SW_HIDE )
    ----------------
    ----------
    Task 1-11
    ----------
    Flags: 0x1000C19 ( enabled executed time account hidden use_show_window )
    FlagsLater: 0x4 ( mutexes )
    Time: 20:00:00
    Type: daily
    Begin: 13.04.2009
    ExecApp: *TrueImageNotify*
    ExecCmd: /dummy /script:"5D187C0E-C311-4AE7-B8BF-649AA3EEA47F" /uuid:"5D187C0E-C311-4AE7-B8BF-649AA3EEA47F" /RunCount:?RunCounter?
    Product: 2
    Last changed: 13.04.2009 19:34:49
    Last tried: 26.04.2009 20:00:01
    Last result: run on 26.04.2009 20:00:01, exited on 26.04.2009 20:01:12 with code 0
    PrevSucc. result: run on 25.04.2009 20:00:01, exited on 25.04.2009 20:01:30 with code 0
    Next try: 27.04.2009 20:00:00
    User: JIM\Beach
    Password: yes
    Mutexes: 0x2
    Servers: 0x1
    Guid: 5D187C0E-C311-4AE7-B8BF-649AA3EEA47F
    ShowWindow: 0x0 ( SW_HIDE )
    ----------------
    ----------
    Task 1-12
    ----------
    Flags: 0x1000C19 ( enabled executed time account hidden use_show_window )
    FlagsLater: 0x4 ( mutexes )
    Time: 4:00:00
    Type: monthlydow
    Extra: on wednesday
    Extra: on weeks 3
    Begin: 23.03.2009
    ExecApp: *TrueImageNotify*
    ExecCmd: /dummy /script:"0C96BC32-F1CD-406A-B6F4-9FF793E6A57B" /uuid:"0C96BC32-F1CD-406A-B6F4-9FF793E6A57B" /RunCount:?RunCounter?
    Product: 2
    Last changed: 23.03.2009 6:35:03
    Last tried: 19.04.2009 7:42:04
    Last result: run on 19.04.2009 7:42:04, exited on 19.04.2009 9:32:31 with code 0
    PrevSucc. result: run on 23.03.2009 6:35:49, exited on 23.03.2009 9:14:36 with code 0
    Next try: 20.05.2009 4:00:00
    User: JIM\Beach
    Password: yes
    Mutexes: 0x2
    Servers: 0x1
    Guid: 0C96BC32-F1CD-406A-B6F4-9FF793E6A57B
    ShowWindow: 0x0 ( SW_HIDE )
    ----------------
    Ok
     
  7. Beach

    Beach Registered Member

    Joined:
    Nov 7, 2004
    Posts:
    80
    Acronis bump
     
  8. Beach

    Beach Registered Member

    Joined:
    Nov 7, 2004
    Posts:
    80
    Oleg--
    You had me post this a week ago, still waiting.:'(
     
  9. bodgy

    bodgy Registered Member

    Joined:
    Sep 22, 2005
    Posts:
    2,387
    Location:
    Qld.
    The dates listed in the above file - do these match the dates on the images or in the TI logs?

    Is the TI log date the correct one or that showing up on the drive? Do you get the same dates through Windows Explorer or other file managing software?

    Colin
     
  10. Beach

    Beach Registered Member

    Joined:
    Nov 7, 2004
    Posts:
    80
    Bodgy--
    The dates in the TI Image logs are correct?? I'm assuming because I VPN and watch a few of the imaging start. But like the images that I posted in the first post, the dates in MS Explorer are showing a different date. Some are off by as much as a week. Now this is only happening with ATI running Dell XP-Pro SP3. Dell XP-Pro SP2, all HP, Compaq and Sony computers are not having this problem.
    If I create a raw text file, test.txt, and create a batch to copy it at a scheduled time via MS Scheduled Tasks, all dates are correct the next day.
    I need to find out why the dates are not being updated in Internet Explorer from ATI.
     
  11. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Beach,

    Thank you for using Acronis Corporate Products

    Could yo please provide me with your e-mail address? I will create a case, we need several files to diagnose the issue.

    Thank you.

    --
    Oleg Lee
     
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