This may be somewhat O/T here, since it goes back slightly before I acquired SB and SG -- and was responsible for my getting them. So if the mods decide it'll feel more at home somewhere else, no problem. Shortly before the holidays, I was having one of those days where I was just surfing/exploring links-to-links-to-links. Picked up somewhere along the way one or another of those dialer worms, which I could hear dialing even though I was already connected locally, and which apparently connected successfully. (Side question - how can you have two connections at once on the same dialup line? I never did lose my local one, oddly.) Got my phone bill today and sure enough there it was -- an "ordinary" 900 call, mercifully, not one of these overseas monstrosities. So I called the phone company to see what could be done. I was pleasantly surprised to find that Bell Canada is VERY familiar with these dialers, and there was no problem at all getting them to agree to credit back the charges, especially when I pointed out I'd subsequently installed additional security software (the SB and SG). We also agreed to set up 900-blocking on my computer's line, since local dialup is all it's ever used for, as extra insurance.