Delta, Sears Hit by Card Breach at Online Services Firm

ronjor · Apr 5, 2018

By Eduard Kovacs on April 05, 2018

In a brief statement published on Wednesday, [24]7.ai revealed that it had notified a “small number” of client companies of a security incident impacting payment card information. According to the firm, the intrusion occurred on September 26 and it was contained on October 12, 2017.
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hawki · Apr 5, 2018

"Delta says cyber attack may have exposed 'several hundred thousand' customers' data

A data breach from Sept. 26 to Oct. 12 at a company called [24]7.ai allowed unauthorized access to customers' names, address, payment-card information, CVV numbers and expiration dates,...

The information was at risk if a customer entered data manually online to complete a payment transaction, Delta said. Data from customers who used a program called Delta Wallet weren't compromised..."

http://www.sun-sentinel.com/business/ct-biz-delta-data-breach-20180405-story.html

guest · Apr 5, 2018

Sears and Delta Airlines Suffer Card Breaches via Shared Live Chat Provider
April 5, 2018
https://www.bleepingcomputer.com/ne...-card-breaches-via-shared-live-chat-provider/

The customers of at least two major US companies —department store chain Sears and Delta Airlines— might have had their payment card details stolen due to a hack at a common software supplier.

The hacked company is [24]7.ai, a San Jose-based company that provides various customers support services, including live chat systems and AI-assisted chatbots.

The company revealed on Wednesday that an unauthorized party gained access to its network, from where it collected customer payment information for a small number of client companies.
Hack took place last year
While [24]7.ai remained mum on the incident revealing very few details, Delta Airlines says the attacker managed to infect the chat provider's network with malware on September 26, 2017.

Despite being [24]7.ai's fault, Delta is now providing free credit monitoring services to all affected customers. Both Delta and Spears are warning users who utilized their on-site chat system to make orders to keep an eye on card statements for suspicious transactions.
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ronjor · Apr 6, 2018

Best Buy Hit by [24]7.ai Payment Card Breach

By Eduard Kovacs on April 06, 2018
After Delta Air Lines and Sears Holdings, Best Buy has also come forward to warn customers that their payment card information may have been compromised as a result of a breach suffered by online services provider [24]7.ai.
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Minimalist · Apr 8, 2018

Hundreds of thousands of online shoppers may have had their name, address, and credit information stolen by hackers thanks to a security issue with the online customer service software from [24]7.ai.

Customers that shopped online at Delta, Sears, Kmart, and Best Buy could have been affected thanks to malware that was infecting [24]7.ai’s online chat tool between September 26 and October 12, 2017.
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https://lifehacker.com/delta-best-buy-and-sears-customers-may-have-had-perso-1825060420

guest · Aug 11, 2019

Delta Air Lines Sues Tech Company Over 2017 Customer Data Breach
August 9, 2019
https://news.bloomberglaw.com/class...s-tech-company-over-2017-customer-data-breach

Delta Air Lines is suing tech vendor [24]7.ai for a 2017 data breach that may have compromised the personal and payment information of up to 825,000 of the airline’s customers.

[24]7 managed the chat function on Delta’s website. A hacker was able to exploit insufficient user authentication protocols to access [24]7’s computer systems, according to the complaint. The hacker was able to scrape personally identifying information and payment card data that customers input to the site for several weeks in 2017.
Not only did [24]7 allow the breach to occur, it waited more than five months to notify Delta,... [...]
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Delta, Sears Hit by Card Breach at Online Services Firm

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