Dell Optiplex 755 SATA problem - solved thanks to the Acronis Support!

Discussion in 'Acronis True Image Product Line' started by mladen, Nov 12, 2007.

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  1. mladen

    mladen Registered Member

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    Nov 3, 2004
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    Croatia
    Hi guys,
    I just wanted to let everybody know that the problem with Dell Optiplex 755 not recognizing its SATA drive was solved thanks to the outstanding Acronis Support. It took just one day from reporting the problem and getting the answer from the Acronis Support. Of course, the problem was successfully solved.
    Thank you very much. You are really great!!! :)
    Best regards,
    Mladen Estatiev
     
  2. cgoady

    cgoady Registered Member

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    What was the fix?
     
  3. mladen

    mladen Registered Member

    Joined:
    Nov 3, 2004
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    Location:
    Croatia
    Without fix, Acronis True Image Workstation (Build 3.887) did not see SATA drive on Dell Optiplex 755 and we were unable to restore image using Universal Restore option. My company has just bought several PCs for our IT department and we needed a quick and easy way of deploying those new machines.
    Using the ISO image which we have received from the Acronis, True Image successfully recognized SATA drive and we were able to do what we wanted to do. Instead of several days installing and reconfiguring everything on our PCs, we did this in two hours!
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
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    25,885
    Hello Mladen and Cgoady,

    Thank you for using Acronis Remote Disk Backup software,

    We higly appreciate your comments about our support service.

    We will be glad to provide you with further assistance on using our products if you need any. If you have any further questions concerning our software, please submit a request for technical support or post any of them on this forum. We will do our best to help you as soon as possible.

    Thank you

    --
    Eugene Bogdanov
     
  5. cyrillegriffard

    cyrillegriffard Registered Member

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    Dec 6, 2007
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    Wolud it be possible to tell me where I could download this ISO image.
    Thanks.
     
  6. shieber

    shieber Registered Member

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    To get a iso for your machine, submit a tech support request wtih your prob.
     
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