DELL DIMENSION 9100 Ethernet controller not recognized by boot-CD 889

Discussion in 'Acronis True Image Product Line' started by brandis, Jul 11, 2005.

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  1. brandis

    brandis Registered Member

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    Hello I want to report a incompatibility from True Image 8.0 889
    with a ethernet chipset on a brand new DELL DIMENSION 9100
    using the latest 889 boot CD id does not recognise the onboard erhernet controler
    and no access to the LAN is possible.

    The onboald controler hase this Chipset:
    Intel 82532 ET 100 Base-TX PHY (Intel PRO/100 VE Network Coennection)

    I have reported this to the support!
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello brandis,

    Thank you for your interest in Acronis Disk Backup Software.

    Could you please let me know your Acronis request # which was sent to you in autoreply to your letter? I will find out how the investigation of your issue is going.

    Thank you.
    --
    Ilya Toytman
     
  3. brandis

    brandis Registered Member

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    [Acronis #306620] True Image 8.0 889

    Did send support some files and pictures, they will investigate
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello brandis,

    Thank you for all the information you sent us.

    We also recommend you to update your copy of Acronis True Image 8.0 to the 903 build. In order to get access to updates you should register account on our site (or just log in if you have already created it) and then register your copy of the product. Then create a new bootable CD and see whether the problem remains.

    If you do not receive any response from Acronis Support Team within 48 hours please let me know, I will find the reason for the delay.

    Thank you.
    --
    Irina Shirokova
     
  5. brandis

    brandis Registered Member

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    Re: DELL DIMENSION 9100 Ethernet controller not recognized by boot-CD 889/903

    Version 903 did not fix the problem.

    Acronis did send me a custom made boot disk, and it works, I hope they will implement this in the next TI update...

    Good work ACRONIS
     
  6. mrsoftball

    mrsoftball Registered Member

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    I have the same PC and am evaluating your product against Symantec Livestate recovery and unfortunately both products lack support for this NIC which is a Intel 82532 ET 100 Base-TX PHY (Intel PRO/100 VE Network Connection). Any chance of getting a custom boot disk like brandis received?
     
  7. brandis

    brandis Registered Member

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    I think Acronis will give you the link to this version, if not send me a Email
     
  8. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello mrsoftball,

    Thank you for your interest in Acronis Disk Backup Software.

    Please contact support@acronis.com concerning this problem. Usually we provide this kind of .iso files only for those who have already purchased the product since this is the part of the full version. However, I think we will be able to find a way to help you with the problem.

    Thank you.
    --
    Ilya Toytman
     
  9. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello brandis,

    Please note that the .iso file given to you is considered as a part of Acronis True Image you purchased. According to the Acronis End-User License Agreement, you are not allowed to give the product to third-party people.

    Thank you.
    --
    Ilya Toytman
     
  10. mrsoftball

    mrsoftball Registered Member

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    I have already email support and I have yet to here a reply from them in regards to this matter. I emailed support the same day as my first posted message to this thread. Support please help!
     
  11. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello mrsoftball,

    Could you please let me know your Acronis request # which was sent to you in autoreply to your letter? I will find out how the investigation of your issue is going.

    Thank you.
    --
    Alexey Popov
     
  12. toebens

    toebens Guest

    what future version will finally support the NIC via the boot-cd?
    thanks
     
  13. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello toebens,

    Thank you for your interest in Acronis Disk Backup Software.

    I am afraid the date when the solution will be implemented is not defined yet but we expect the build with the fix to be available very soon.

    Thank you.
    --
    Ilya Toytman
     
  14. toebens

    toebens Guest

    does true image 9 fix the problem with this nic?
     
  15. Acronis Support

    Acronis Support Acronis Support Staff

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  16. brandis

    brandis Registered Member

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    Yes, I did test it today!
     
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