db9_express.msi will not install

Discussion in 'Paragon Drive Backup Product Line' started by mocca, Oct 15, 2009.

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  1. mocca

    mocca Registered Member

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    I just downloaded the free version of Driver Backup 9.0.
    I am trying to install it on a Vista SP2 (32bit) portable

    When I run the db9_express.msi ... it goes through the motions until I get to ,Registration' window. I have no registartion / product serial numbers

    When I press 'Get Free Serial' -- the program stops abruptly with some message that the installation failed.

    How do I get to install the free version of DB9?

    Thanks for any pointers
     
  2. Paragon_Tommy

    Paragon_Tommy Paragon Moderator

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    Hello Mocco,

    If you can send me a PM and I'll be happy to register the express version of the product to you. You'll receive an email shortly from Paragon with the product key and serial number. Please include your name and email.
     
  3. Paragon_Tony

    Paragon_Tony Former Paragon Moderator

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    When you click the Get Free Serial button the installer goes the end and you have to relaunch it to enter your Key/Serial once you receive it. I thought this behavior was corrected, but perhaps it was not. It should also take you to the registration web page. You may have an application or problem that is preventing the installer from launching your browser.

    You can access the registration page here: http://www.paragon-software.com/registration/dbe.html

    If you are unable to resolve the issue with this, please contact Tommy and he'll get you fixed up.
     
  4. mocca

    mocca Registered Member

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    Tony, thanks for the registration page - that did the trick.

    (Tommy, thanks for the offer to do the registration on my behalf - but once given the URL, the rest was simple enough.)


    [I'll have to look into a possible problem of launching the browser from other apps.]

    Thank you both

    mocca
     
  5. Paragon_Tony

    Paragon_Tony Former Paragon Moderator

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    You're welcome. Thanks for choosing Paragon!
     
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