Daily incremental backups not happening

Discussion in 'Acronis True Image Product Line' started by bgoodman4, Jan 30, 2009.

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  1. bgoodman4

    bgoodman4 Registered Member

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    For some reason TI 11 is occasionally not executing incremental backups. For example I have the program set to backup daily and it has worked fine since the last full backup (I do a full backup each Sunday and incremental throughout the week) and twice this week (Monday and last night - Friday morning 3:45 am) the incremental backup did not occur. I am backing up to a Terabyte drive that is 67% full so there is over 300 gig available and my incremental backups tend to be around 32 gigs.

    Any idea whats going on and what to do about it?
     
  2. lesterf1020

    lesterf1020 Registered Member

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    What do your logs say?
     
  3. bgoodman4

    bgoodman4 Registered Member

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    They don't say anything. The last log is for the previous incremental and it indicates all was fine. Its as if there was no task to run even though the task exists.
     
  4. lesterf1020

    lesterf1020 Registered Member

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    Well lets cover the basics. Since you appear to do your backups very early in the morning can you confirm that the machine was on then and are there any errors in your event logs that would shed some light on this? Do you have any utility programs that might be running at that time that might interfere with Acronis? Is the backup drive internal or external? Is it eSata or USB? If it is external was there a chance that it was powered off at the time?
     
  5. bgoodman4

    bgoodman4 Registered Member

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    Definitely on, as a matter of fact I never turn it off except to reboot.

    There are no entries in the event logs (Acronis logs) relating to the missed backup. Its like there was no scheduled event but off course there was.


    Nothing scheduled, and nothing that has not been present since I started doing daily backups (about a month now)

    Its external USB and is the same drive I have been using for the past month with no problem. Also it was definitely on.

    The backup ran successfully last night possibly because I recreated the task. Not sure if I had not done this if the backup would have been done or not.
     
  6. lesterf1020

    lesterf1020 Registered Member

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    well if you check your windows logs and find nothing it very likely is a result of scheduling corruption. You can try this solution that acronis staff gave to another person with a slightly different problem. It will clear all scheduled jobs and anything corrupted. you will have to recreate your job afterwords though.

    https://www.wilderssecurity.com/showpost.php?p=1344033&postcount=12
     
  7. bgoodman4

    bgoodman4 Registered Member

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    Ah, sorry, I thought you meant the log in ATI itself. I have no idea how to check the Windows logs. I will take a look at the thread you linked to.

    PS: last night I recreated the task and it ran fine over night. I will have to watch what I am doing going forward to see if something happens that might be causing the task to fail to run. The only thing I can think of at this point is that I had used Returnil during the day (2 days ago) and perhaps when I booted out of it the task somehow go messed up.

    Another possibility and possible solution if it is a matter of something running when the task is supposed to run is that I may have forgotten to tick "wait for PC to become idle" (or something like that) when setting up the task. Perhaps my anti-virus program was updating at 3:45 am and perhaps that interrupted the backup.

    By the way, thanks for you comments.

    PPS: just read the post linked to and its for ATI 2009, I am not sure if this will work for version 11 and am reluctant to just try it except as a last resort.
     
  8. lesterf1020

    lesterf1020 Registered Member

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    It works just fine for ATI11 however if you believe you have already solved your problem there is no need to do it. You can check your windows logs by right-clicking on 'My Computer" and selecting manage. In the section called "Event Viewer" you will find your logs. look for anything with a red x or yellow Exclamation around the backup time.
     
  9. bgoodman4

    bgoodman4 Registered Member

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    Sorry if I was not clear, I am not sure that the problem has been solved, just that when I reset the task it ran. I have looked at the event logs as you suggested and I do see a number of red error messages under application but none for the time of the backup. There are also a few under system but again not for the designated time of backup. Other than telling me that a problem has occurred what can I learn from these logs. I right clicked on one and got the following information (this is from the system events log)

    Date: 1/31/2009 Source: Service Control Manager

    Time: 2:04:02 PM Category: None

    Type: Error Event ID: 7000


    Description:

    The ASP132 service failed to start due to the following error.
    The system cannot find the file specified.

    I clicked on the link provided for more info and a page opened up that made no sense to me what-so-ever (way above my knowledge level).

    Now as I said this error did not occur at the time of the scheduled backup so it would not have had anything to do with the backup failing but clearly the PC had some sort of problem at 2:04:02 pm. Do I just ignore these sorts of things or do I need to resolve these things or risk more significant issues?
     
  10. lesterf1020

    lesterf1020 Registered Member

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    The documentation in the logs are sketchy at best. You will do better searching for the error in google. I don't think this particular error has anything to do with your problem. It is probably as a result of a bad installation or uninstallation of a CD burning program.
     
  11. bgoodman4

    bgoodman4 Registered Member

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    Thanks, I will try that to see if it sheds any light.
     
  12. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello bgoodman4,

    Thank you for using Acronis True Image

    If the issue persists, I can suggest you to update Acronis scheduler. I have sent you the file via PM.

    Thank you.

    --

    Oleg Lee
     
  13. bgoodman4

    bgoodman4 Registered Member

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    Thank you, the issue has disappeared.
     
  14. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello bgoodman4,

    Thank you for your reply. I am really glad to hear that the issue has been resolved.

    Thank you.

    --

    Oleg Lee
     
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