The title says it pretty much. Too many people say that the program is essentially worthless or worse. I don't agree, it still has some good features. As for customer support, they use automated answers/robots. For the most common and easy answers that are not covered you may still get a decent answer by a human being. My latest customer support experience was abysmal. In the 'ticket' (if they call it that way) I received a 'personal' answer with a 'solution' that had absolutely nothing to do with the question. Then they closed the ticket without even informing me. I would usually get a response by email, but not this time. They seem to be updating their definition file, and the latest upgrade to version 5.5.7 (without antivirus) seemed to be an improvement from a security point of view. Although I had to customize some things, the 'full sweep' doesn't even scan for rootkits ! Customer support used to be good. I'm not sure where things are heading for now. You probably can't blame support personell, I presume the management should be held accountable for things like this. Still, some other popular programs on this forum deserve serious criticism as well. I state that to put this in perspective.