Customer Satisfaction Survey-- free 2 months subscription extension

Discussion in 'NOD32 version 2 Forum' started by rgibsons2005, Jan 3, 2006.

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  1. Antarctica

    Antarctica Registered Member

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    Thanks Eset, mine has been extended until april 9/2006
    It is really appreciate.:)
     
  2. bathisland

    bathisland Registered Member

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    I received my email also. Thanks Eset and the poster who pointed out this great deal.
     
  3. looz

    looz Registered Member

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    Jan 2, 2006
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    Still waiting for my email from ESET Did I miss the boat for the 2 month extension.o_O'(
     
  4. SSK

    SSK Registered Member

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    The same here :ninja:
     
  5. mata7

    mata7 Registered Member

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    same here
     
  6. JVM

    JVM Registered Member

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    SAME HERE.
     
  7. AshG

    AshG Registered Member

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    East TN
    Same here...
     
  8. Firecat

    Firecat Registered Member

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    The land of no identity :D
    :( :( :ninja:

    That should tell you which boat I'm on :D
     
  9. Upasaka

    Upasaka Guest

    o_O No email here either.
     
  10. PatG

    PatG Registered Member

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    Would someone "in the know" please post reason for notification delay?
     
  11. JVM

    JVM Registered Member

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    A really nice solution to this whole situation is implementing a subscription notification date within the program.
     
  12. Bandicoot

    Bandicoot Eset Staff

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    Location:
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    Hello folks,

    Of all the responses we received, only about 35% included an email address for us to respond to. Of those, quite a few email addresses were incorrectly entered and therefore bounced. Also, there were some clients from certain countries, who we could not verify their license because some distributors enter their own email address in our database. Also, some people that completed the survey did not have current NOD32 licenses and the condition of the offer was that a 60 day extension would be offered to existing users.

    I've just checked with the girls that are dealing with the extended licenses and almost everybody that could be contacted, has been contacted. If you feel that you have entered your email correctly when submitting the survey and that you have an existing license and have not been contacted yet please send me a PM and I'll pass the details on to our customer service department.

    Regards,
    Bandicoot.
     
  13. BJStone

    BJStone Registered Member

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    Bandicoot,

    The remaining 65% of those who didn't include an email address, might as well just like me ran in the firewall issue mentioned. Some of them entered the email address in the last field in the survey (comments iirc) , are those fields being checked too ?
     
  14. AshG

    AshG Registered Member

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    I took the survey while on my office computer, for fear of it being discontinued by the time I got home. My school network is (unfortunately) proxied to oblivion so I'm wondering if that might have negated my entry.

    If that's the case, I'm going to be one very very upset person. I lost a chance to attend the AMD Athlon64 launch event two years ago because the proxy refused to let my email function properly (from my webmail account, no less!), and now this... ergh...
     
  15. mata7

    mata7 Registered Member

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    i take the survey i have my current NOD32 licenses which expiry on Dec/2006, i put on the survey the email that i use when i pay for my nod32 and i dint receive my 2 extra month, what can i do at this point, can you help me?

    thanks
     
  16. JVM

    JVM Registered Member

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    I still don't understand why I haven't received an e-mail confirmation since everything went smooth including my e-mail address at the end, but a PM has been sent.
     
  17. SSK

    SSK Registered Member

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    Seems simple to me? :)
     
  18. mata7

    mata7 Registered Member

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    lol i forgot that after read hes post, i hate be old :)
     
  19. JVM

    JVM Registered Member

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    One is never old, only years get older :)
     
  20. hollywoodpc

    hollywoodpc Registered Member

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    Thanks Nigel . Got the message and I will await their email . God Bless
     
  21. rgibsons2005

    rgibsons2005 Registered Member

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    LOL! 5150

    "I took the survey while on my office computer, for fear of it being discontinued by the time I got home. My school network is (unfortunately) proxied to oblivion so I'm wondering if that might have negated my entry.

    If that's the case, I'm going to be one very very upset person. I lost a chance to attend the AMD Athlon64 launch event two years ago because the proxy refused to let my email function properly (from my webmail account, no less!), and now this... ergh..."
     
  22. Blackspear

    Blackspear Global Moderator

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    I'll refer you back to Bandicoots message:
    Cheers :D
     
  23. rgibsons2005

    rgibsons2005 Registered Member

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    Blackspear, ~snip~! I was quoting "AshG" above. LOL! How many 5150s are on this bored, ~snip~! read before posting
     
    Last edited by a moderator: Jan 27, 2006
  24. The Hammer

    The Hammer Registered Member

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    Aren't statements of a religious nature against the TOS? ;)
     
    Last edited by a moderator: Jan 27, 2006
  25. Blackspear

    Blackspear Global Moderator

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    As you hadn't used quotes and being unfamiliar with term 5150, it appeared to be you making the particular statement.

    Cheers

    Blackspear.
     
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