I am completely computer illiterate. As I read the comments on this forum they are greek to me. I received a message that my license with NOD32 had expired and needed to be renewed. So I tried to install the new program and was told that my processor doesn't support this program..."contact vendor". I have emailed "Customer Care" now over 10 times over a week and do not get a response. There is no telephone number for "Customer Care" on the web site. Does anyone out there know how to get hold of someone that can just tell me what keys to push and what to do next. I thought I would try this as a last resort before I cancel the charge to my credit card and buy a McAfee or Norton at Best Buy.