Curious about Acronis keys already registered

Discussion in 'Acronis True Image Product Line' started by SBMongoos, Dec 7, 2008.

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  1. SBMongoos

    SBMongoos Registered Member

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    Anyone bought the Home 2009 version and then went to register it only to find the key was already registered? I assume through eBay.
     
  2. seekforever

    seekforever Registered Member

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    Somebody did recently report that as a problem although it seems he was sent a 5 groups of 5 characters key which is the style used prior to TI2009 rather than the TI2009 key of 8 groups of 8 characters.
     
  3. Bruce Mahnke

    Bruce Mahnke Registered Member

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  4. Acronis Support

    Acronis Support Acronis Support Staff

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  5. SBMongoos

    SBMongoos Registered Member

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    Already did that! They suggested I contact the seller. The seller claimed he was an authorized reseller. Now what?
     
  6. bodgy

    bodgy Registered Member

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    I suggest raising a ticket on it, that way the problem becomes official and is in writing, this is assuming your last contact was via Live Chat, rather than the technical/sales support desk.

    Colin
     
  7. SBMongoos

    SBMongoos Registered Member

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    It was done via chat.

    Just submitted an email to tech support. Hope this works out.
     
    Last edited: Dec 22, 2008
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