Creating tib backup with A T I Home 9709

Discussion in 'Acronis True Image Product Line' started by JEFF1964, Mar 3, 2009.

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  1. JEFF1964

    JEFF1964 Registered Member

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    I unable to create a backup tib of my c drive

    I have specified the source disk, target disk, but when i i try ti create my tib file all i get is the program BEEPING

    I have uninstalled and reinstalled A T I Home 9709

    Please can you suggest a fix to this problem which is annoying as it worked a few days ago with no problem

    Thanks

    Jeff
     
  2. DwnNdrty

    DwnNdrty Registered Member

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    Delete all temporary files and cookies from the drive. Run a scan for viruses and trojans.
     
  3. JEFF1964

    JEFF1964 Registered Member

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    I have deleted ALL Temporary files and cookies, from the c drive

    Still no luck
     
  4. DwnNdrty

    DwnNdrty Registered Member

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    Next, I would make the bootable True Image Rescue CD, boot with it and try the backup from its menu.
     
  5. JEFF1964

    JEFF1964 Registered Member

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    Hi

    Regarding your email

    I have made a recoverable media cd.

    When i access the menu the following occurs:-

    When i select the source disk, all is ok

    When i select the target disk, all is ok

    When i want to proceed the operation (s) that is when the beeps occur, but it looks as though the program is letting me clone the disk but not backup

    Jeff
     
  6. DwnNdrty

    DwnNdrty Registered Member

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    This might be hardware related ... give some details of your system. Also try the Quiet ACPI=Off noApic as detailed in the Sticky "Read before posting".
     
  7. JEFF1964

    JEFF1964 Registered Member

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    I have attached my computer system info like you asked

    Also, i do not understand what you mean by Also try the Quiet ACPI=Off noApic

    Thanks

    Jeff
     

    Attached Files:

  8. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello JEFF1964,

    Thank you for your interesting in Acronis True Image

    Try the following workaround:

    - Boot the computer from Acronis True Image bootable rescue disc (Full version);
    - Hit F11 key after the "Starting Acronis Loader..." message appears and you get to the selection screen of the program;
    - After you get the "Linux Kernel Settings" prompt, please add "acpi=off noapic" parameter (without quotes) to the end of the Linux kernel command line (so it will be "quiet acpi=off noapic");
    - Click OK button.

    If the issue persists provide us the following information:

    - Open Start\Programs\Accessories\System Tools\System Information;
    - Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";
    - Send us the saved file.

    Could you please download Acronis Report utility available at http://download.acronis.com/support/AcronisReport.exe and run it, create a report and send it to us? Please compress the Acronis Report output file into an archive (e.g. with WinZip) and attach to your message by browsing for the archive. This would provide us with detailed information on the hard disk partition structure.

    Best regards,
    --
    Dmitry Nikolaev
     
  9. JEFF1964

    JEFF1964 Registered Member

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    I have followed your instructions

    Still the problems exists

    So i am sending you the txt report as asked for, but i cannot attach the .NFO file

    How do i do that
     

    Attached Files:

  10. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello JEFF1964,

    Thank you for your interesting in Acronis True Image

    Please attach sysinfo file with .nfo extension the same as you did with Acronis Report.

    Best regards,
    --
    Dmitry Nikolaev
     
  11. JEFF1964

    JEFF1964 Registered Member

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    Hi

    I am trying to upload the system info file in a winzip file, but i am having trouble, it says it is an invalid file

    Please help
     
  12. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello JEFF1964,

    Thank you for using Acronis True Image

    Could you please specify the destination hard drive for the backup operation? Also, please try to place the archive to another hard drive and see if the issue remains.

    Thank you.

    --
    Oleg Lee
     
  13. JEFF1964

    JEFF1964 Registered Member

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    Hi Oleg

    I have tried to create a backup on my external hard drive

    I have aso tried an alternative drive

    Both are ok until i try to create the backup, then i get an AUDIBLE ALARM (BEEP)

    Jeff

    I am also trying to send a SYSTEM INFORMATION.NFO file in responce to an reply from you colleague Dmitry Nikolaev, but when i try to upload it, it say that it is a invalid file

    Please help
     
  14. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Jeff,

    Thank you for using Acronis True Image

    Could you please let us know what kind of an alternative drive do you use? Is it an external hard drive or internal hard drive? Sorry, but it is important, I an trying to localize the issue. Could you please try to perform the operation to an internal hard drive, please do this from Windows and from Acronis Booting rescue media.

    If you experience the same behavior while setting a backup operation to your internal hard drive, please let me know your e-mail address via PM, we will create a case.

    Thank you.

    --
    Oleg Lee
     
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